I have two quick questions for those of you having this issue:
Does rebooting the system and then launching the Dropbox app again get synchronization working again?
Can you see the dropox icon in the status area at all? (the small sliding area on the left side of the screen, right on top of the Endless button from the bottom panel)
Thanks for helping us fixing this issue,
Mario
Hi Mario
The andare is no to both questions
Sorry Mario.
The answer is no to both question
@Paolo_Tognola @csab1915 We just released an update to the Dropbox app that we hope fixes the problem you are seeing. It is a bit tricky for us to reproduce, because the issue appears to be related to an attempt by Dropbox to auto-update itself, and thus the problem does not show up with fresh installs of the app (which is why it consistently passed our QA testing). My laptop was in a state where Dropbox was broken, but in the middle of testing potential fixes I managed to get out of the broken state, so in the end I was not able to fully test the fixes that @mario added.
Please try updating the app. (You might have to click the refresh button on the Updates page of the app center to see the change as available.) Then, reboot the machine to make sure that there is no older version of the daemon running, and let us know if this fixes the problem for you.
Thanks!
Roddy
Hi Roddy,
thanks a lot! I had to delete some “old” dropbox system files (I
searched for dropbox in Nautilus). Then unistall the app, reinstall it,
and now, it seems, at least it works for now 
Thanks! best, Gerald
Thx very much Roddy,
Followed your instruction, but Dropbox does not work. Now it dies bot open.
I hope Simeone can help me, otherwise I’ll neve to chance SO.
For me, dropboxis a must-neve tool.
@Paolo_Tognola Thanks for sharing your case. As @roddy said, it is a bit difficult for us to reproduce this issue and, while I know for sure that the new version clearlly fixes a few problems present in the old one, I can’t be 100% sure whether it fixes the problem you’re facing.
That said, I might be able to help you if you could share some extra information so that I can investigate it properly… Please follow these steps:
First of all, reboot your machine, to start off a clean state
Once you’re back on the desktop, open the terminal and type ps aux | grep -i dropbox | tee dropbox-ps-before.log, and press ENTER
In the same terminal, type flatpak run com.dropbox.Client --debug | tee dropbox-flatpak-run.log, and press ENTER
Open a new terminal window and type ps aux | grep -i dropbox | tee dropbox-ps-after.log, and press ENTER
Finally, type eos-diagnostics from the terminal and press ENTER (this will generate a file with a name similar to eos-diagnostic-160614_111731_UTC_+0100.txt)
Open the file manager (‘Documents’, from the desktop), pick up the files dropbox-ps-before.log, dropbox-ps-after.log, dropbox-flatpak-run.log and the one named likeeos-diagnostic-160614_111731_UTC + 0100.txt (but with the current date/time) and attach them here.
Finally, if dropbox still does not work for you, try deleting the .dropbox-dist directory (type rm -rf ~/.dropbox-dist and press ENTER from the terminal) and rebooting, then try again and see if it works. This said, please DO NOT do this BEFORE having done the previous 6 steps, otherwise we might never know what the problem was.
Hope this helps, looking forward to hearing from you,
Mario
Hi Mario, now dropbox work but I have reset everything. I lost documents and installed apps. how can I do now? I followed your steps exactly. and now? what am I doing now?
Hi @Paolo_Tognola,
I’m not sure what you mean by “I have reset everything”… Did you logged out and then logged in back again? Did you manually remove the Dropbox directory? I ask this because removing that directory is the only case I can think of in which you’d get your documents removed, but that should not happen if you followed the steps above since all I asked you to remove was the ~/.dropbox-dist directory (not the Dropbox one).
In any case, if Dropbox is working now it should sync all your documents back from the cloud automatically once you log in. If that’s not the case, I suspect it’s because you might have actually removed your documents in the Dropbox directory by mistake, and you effectively have nothing in there to synchronize now.
To be sure, I’d suggest you log in https://www.dropbox.com/home from your web browser and check whether you can see any file in there: if not, then it means you removed your files indeed; if you can see them there, it means something is going wrong with the synchronization and it would be useful if you could send the logs you generated in steps 2-5 from the list I shared before.
Last, in case you had actually removed your files by mistake, I believe Dropbox keeps a history of all your changes and it should be possible for you to recover them from https://www.dropbox.com/deleted_files (or maybe somewhere else, I’m not a heavy Dropbox user myself).
Let me know if this helps (I hope so!),
Thanks,
Mario
hello Mario, thanks for the advice. Dropbox works and syncs, but after following your steps, I restarted the PC and all my apps are gone. also all my photos and my documents. not those in Dropbox, but those on PC memory. as if the hard disk had reset itself.
Hi @Paolo_Tognola,
I’m sorry you have lost your documents, but I’ve just reviewed carefully both the changes we did to Dropbox and the steps I posted here for you to follow and I still can’t see how either of those would have caused you to lose all your documents. The only possible explanation I could find is that you misunderstood / mistyped my instructions to delete the .dropbox-dist directory:
… and you maybe typed something like this instead:
Notice the blank space betweek ~/ and .dropbox-dist in the second example? If, for any reason, you executed that line, then what you would have done is “remove all my files & directories in my HOME directory”, which would explain what you’re seeing. Is it possible that something like that have happened?
If that’s the case, I apologize for not having put a big WARNING and being more clear with the instructions, since I now can see how they can be mistyped / confused and become something dangerous… 
Let me know what you think,
Mario
Hola, desinstalé Dropbox desde el centro de Programas, lo volví a instalar y no funciona. Hice el procedimiento en la Terminal
eos-diagnostic-180317_154904_UTC-0500.txt (589,1 KB)
Gracias por vuestra colaboración!
@mario
hi Mario, I was inaccurate in copying your commands. it went as you say. thank you so much. you have no fault, I did wrong. thank you very much for your valuable advice.
@Paolo_Tognola While I’m very thankful to you for having confirmed that the issue was, indeed, a problem typing the commands I posted and not an issue in the app itself, I wanted to make it very clear that this was not your fault either:
Those commands are easy to mistype and when doing they are quite destructive (as you could see), and so I should have been the one making it very clear that they would have to be carefully typed and executed or, even better, to provide a different way (e.g. a script) for you to do it so safely.
So please, don’t say that it was your fault or that you did wrong, because it’s a perfectly understandable mistake, and sorry again for me not being clear enough.
Thanks again for your help,
Mario
Qué es exactamente lo que no funciona? No arranca la aplicación? No sincroniza? Qué version de EOS y de la aplicación dropbox tienes instalada?
Sin más detalles es difícil poder darte una solución al problema, te agradecería si pudieses comentar un poco más porque hemos tenido recientemente que arreglar algunos errores y es posible que no estén todavía arreglados de todo.
En cualquier caso, creo que sería bueno continuar la discusión en https://community.endlessos.com/t/dropbox-no-se-sincroniza/1542, que es un hilo que ya está en Español, para evitar distraer a los lectores de este otro hilo, en Inglés.
Gracias de antemano,
Mario
Found, there is no synchronization Dropbox. Please see what’s wrong. Logs are attached.dropbox-ps-after.log (7,7 КБ)
dropbox-flatpak-run.log (45 Байт)
dropbox-ps-before.log (7,7 КБ)
eos-diagnostic-180429_044546_UTC 0300.txt (357,4 КБ)
The Flatpak installed applications section of the eos-diagnostics you provided show that the DropBox App (com.dropbox.Client) is not installed at the time you took the log.
Still, you have run flatpak run it seems according to another log, so at some point you had installed. Still, that log is useless since it doesn’t really contain the debug information I was expecting to see. Have you passed the --debug parameter in flatpak run com.dropbox.Client --debug | tee dropbox-flatpak-run.log ? If you did so, perhaps you need to merge the stdout and stderror descriptors (I haven’t really checked, sorry) by doing flatpak run com.dropbox.Client --debug 2 >&1 | tee dropbox-flatpak-run.log` instead.
Please make sure you have dropbox installed (should be listed in flatpak list --app and then reboot and retry.
Good afternoon!
I deleted it and installed it on a new one. Nothing has changed, the
attempts to launch do not succeed. Here is a screenshot.
And further. After the last update, the computer may hang up dead. And it
helps only a hard reset.
What should be done to urgently obsolete these inconveniences.
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07.06.18,
6:17:29
пн, 30 апр. 2018 г. в 14:07, Mario Sanchez Prada <community@bot.endlessm.com
I can’t see any screenshot in this post, and I’m unsure I want to click on those strange links you posted (seem to be designed to track something?), so please re-attach the pictures normally, if you don’t mind.
That said, the Dropbox app is due for an update to fix a couple of issues more reported recently, so might as well wait a bit more to test the new version once it’s out (likely at some point during the next 2 weeks), just in case.
Thanks,
Mario