Cant download/update anything + cant use netflix - says make sure protected content is turned on - i checked it is but still not working

english help
1

Can’t download/update any app - failed to get permissions: unable to load metadata from remote eos-apps: unknown error

2- I cant play videos on Netflix - says to make sure protected content is turned on - I checked it is but still not working

2

Something that would help us a lot to understand the problem would be this:

  1. Open the application called ‘Terminal’
  2. In this application run the command:

eos-diagnostics

  1. The above command will create a file with the information of your system (example: eos-diagnostic-160614_111731_UTC + 0100.txt); Send us this file so we can analyze and see a possible solution
    Peek%202019-01-19%2009-46
    Peek%202019-01-19%2009-461216×558 594 KB
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