Cant download/update anything + cant use netflix - says make sure protected content is turned on - i checked it is but still not working

[lucifer3]

Can’t download/update any app - failed to get permissions: unable to load metadata from remote eos-apps: unknown error

2- I cant play videos on Netflix - says to make sure protected content is turned on - I checked it is but still not working

[LeandroStanger]

Something that would help us a lot to understand the problem would be this:

1. Open the application called ‘Terminal’
2. In this application run the command:

eos-diagnostics

3. The above command will create a file with the information of your system (example: eos-diagnostic-160614_111731_UTC + 0100.txt); Send us this file so we can analyze and see a possible solution