Desktop empty new computer

I bought a computer for my mom. It supposedly has endless as operative system. However, the desktop looks empty, and some small icons appear on the left bottom side (volume, basic settings and wi-fi). But It is not possible to find apps or a way to start. So if someone can help me I’d really appreciate it.

What version of Endless OS are you using?
To check which version of Endless OS you are in Settings :arrow_right: Details

Which computer (make/model) did you buy? Can you post a screenshot or photo of the desktop? From your description it doesn’t sound like Endless OS.