Laptop freezes after suspending

english help
1

Hello,

I own a Asus A542UN bought roughly 1 month ago.
I set the power button to suspend the computer. The problem occurs after I click on it again, to wake up the computer. It freezes on a black command screen, with 2 lines of code. (see screenshots).
The only way I’ve found to get to the “home screen” is to force shutdown, pressing a few seconds the power button to shut it down and press it again to boot it normally.

I also attatched the eos-diagnostics text file.

I contacted the seller of the computer and they told me they never experienced similar situations and that I should restore the OS, but I’m new to linux and I don’t know I to restore it.

Can you help?

Thanks,
Andréeos-diagnostic-Asus-A542UN.txt (724.3 KB)

AsusA542UN-black-screen.jpg2918×2189 1.54 MB

2

Hello?
Not even an “We will see if we can help” message?

3

Upgrade to Endless OS 3.4.5

4

I’ll try that when my connection works haha…
Thank’s anyway…

Edit: I reconnected to my house’s wireless network and this time there was no error message. The upgrade to OS 3.4.5 solved the problem of my laptop freezing after suspension.
Thank you.