No se ejecuta steam desde hace tiempo

Pedro · November 3, 2019, 8:25pm

Hola equipo de soporte.

No se ejecuta Steam y no da ningún error. Creo que a otros usuarios les ha pasado algo parecido en el pasado. Adjunto fichero de diagnósticos como referencia.

Saludos.

eos-diagnostic-191103_204035_UTC 0100.txt (365,0 KB)

LeandroStanger · November 3, 2019, 8:36pm

Actualizar a Endless OS 3.7.3

Configuración Detalles Buscar actualizaciones ahora

Se actualizará a Endless OS 3.3.19. Repita el mismo procedimiento para actualizar a Endless OS 3.7.3

Pedro · November 3, 2019, 9:25pm

Pues dice q me instala las actuaciones, reinicio y vuelvo a ver q la versión es la 3.3.14(180320-225736).

LeandroStanger · November 3, 2019, 9:30pm

Abra la aplicación llamada ‘Terminal’
En esta aplicación, ejecute el comando:

sudo grub-editenv - create

Reinicia la computadora

Pedro · November 4, 2019, 5:55am

Hola.

Me ha actualizado a la versión 3.3.19 (180611-160226), pero cuando hago Detalles/Buscar Actualizaciones empieza a instalar y me devuelve un error: Hubo un error durante la actualización.

Saludos

dworldisyours · November 4, 2019, 9:21am

Me pasa lo mismo, no me actualiza a más de esa versión y me pone que hubo un error…

LeandroStanger · November 4, 2019, 10:36am

Algo que nos ayudaría mucho a entender el problema sería la siguiente:

Abra la aplicación llamada ‘Terminal’
En esta aplicación, ejecute el comando:

eos-diagnostics

El comando anterior creará un archivo con la información del sistema (por ejemplo EOS-diagnóstico-160614_111731_UTC + 0100.txt); Envíenos este archivo para que podamos analizar y ver una posible solución

Peek%202019-01-19%2009-461216×558 594 KB

Pedro · November 4, 2019, 3:03pm

Hola.
Os envío el archivo.
eos-diagnostic-191104_160105_UTC 0100.txt (361,4 KB)

Muchas gracias y saludos.

Pedro · November 5, 2019, 4:17pm

Hola.
Creo que te lo mandé por el foro, pero por si acaso te lo vuelvo a enviar.

Gracias y un saludo

eos-diagnostic-191105_171706_UTC+0100.txt (367 KB)

LeandroStanger · November 5, 2019, 7:06pm

Open the Terminal app and at the prompt, carefully type the command:

sudo ostree admin upgrade

It may ask for your user password (which will not be displayed as you type it in).

Restart the computer

Pedro · November 5, 2019, 8:05pm

Hola.
Cuando ejecuto el comando me dice lo siguiente:

2 delta parts, 1 loose fetched
No update available.

Tras reiniciar sigue sin funcionar la actualización.

Gracias y saludos

LeandroStanger · November 5, 2019, 8:21pm

Abra la aplicación llamada ‘Terminal’
En esta aplicación, ejecute el comando:

rm -f eos-fix-ostree-repo
wget https://raw.githubusercontent.com/endlessm/eos-meta/master/eos-tech-support/eos-fix-ostree-repo
chmod +x eos-fix-ostree-repo
sudo ./eos-fix-ostree-repo && flatpak update -y

Reinicia la computadora

Pedro · November 5, 2019, 9:29pm

Hola.
El error sigue sin corregirse y sigo sin poder actualizar el SO. Cuando he ejecutado el último comando me ha dado el siguiente error:

Success! Try to update the OS and Apps now.
Looking for updates…
Warning: Can’t find dependencies: Ninguna entrada para app/com.endlessm.photos/x86_64/eos3 en el caché de flatpak del repositorio remoto
Warning: Can’t find dependencies: Ninguna entrada para app/com.endlessm.videonet/x86_64/eos3 en el caché de flatpak del repositorio remoto
Warning: Can’t find dependencies: Ninguna entrada para app/com.endlessm.weather/x86_64/eos3 en el caché de flatpak del repositorio remoto
Warning: Can’t find dependencies: Ninguna entrada para app/com.github.Slingshot/x86_64/eos3 en el caché de flatpak del repositorio remoto
Se requiere un tiempo de ejecución para com.jetbrains.PyCharm-Community/x86_64/stable (org.freedesktop.Sdk/x86_64/19.08) que no está instalado, buscando…
Found in remote flathub
Warning: Can’t find dependencies: Ninguna entrada para app/com.sublimetext.three/x86_64/eos3 en el caché de flatpak del repositorio remoto
error: app/com.valvesoftware.Steam/x86_64/stable necesita una versión de flatpak superior (1.0.0)

Gracias y saludos.

Pedro · November 13, 2019, 8:24pm

Hola.
Sigo sin poder actualizar el SO…

wjt · November 15, 2019, 4:41pm

Please open a terminal and run:

eos-updater-ctl update

Once this succeeds or fails, run eos-diagnostics again.

Attach both the eos-diagnostics file, and the output from the terminal, here.

Pedro · November 16, 2019, 7:33am

Hi,
diagnostics file attached.

This is the output of the terminal:

Changed state to Polling
Changed state to UpdateAvailable
======= Properties =======
State: Polling
CurrentID: ‘7083275ee04acaf9f19fc070df8132861acb8171d18e2587efbfc06bca7f5ef7’
DownloadSize: int64 0
DownloadedBytes: int64 0
ErrorCode: uint32 0
ErrorMessage: ‘’
ErrorName: ‘’
FullDownloadSize: int64 0
FullUnpackedSize: int64 0
OriginalRefspec: ‘’
UnpackedSize: int64 0
UpdateID: ‘’
UpdateLabel: ‘’
UpdateMessage: ‘’
UpdateRefspec: ‘’

Changed state to Fetching
Changed state to Error
======= Properties =======
State: Fetching
CurrentID: ‘7083275ee04acaf9f19fc070df8132861acb8171d18e2587efbfc06bca7f5ef7’
DownloadSize: int64 0
DownloadedBytes: int64 1114
ErrorCode: uint32 0
ErrorMessage: ‘’
ErrorName: ‘’
FullDownloadSize: int64 1680206436
FullUnpackedSize: int64 3946856533
OriginalRefspec: ‘eos:os/eos/amd64/eos3a’
UnpackedSize: int64 0
UpdateID: ‘0b74b32237cc0e9286858dd800dbc4aff7245e02b3f5586af232ca49ace6704a’
UpdateLabel: ‘191024-113713’
UpdateMessage: ‘Built with eos-ostree-builder Release_3.7.2’
UpdateRefspec: ‘eos:os/eos/amd64/eos3a’

Traceback (most recent call last):
File “/usr/bin/eos-updater-ctl”, line 355, in
main()
File “/usr/bin/eos-updater-ctl”, line 351, in main
sys.exit(args.function(**args_dict))
File “/usr/bin/eos-updater-ctl”, line 190, in command_update
apply_result = command_apply(block=True, quiet=quiet)
File “/usr/bin/eos-updater-ctl”, line 177, in command_apply
return command_dbus(‘apply’, block, quiet)
File “/usr/bin/eos-updater-ctl”, line 145, in command_dbus
proxy.call_sync(‘com.endlessm.Updater.’ + function_name, None, 0, -1, None)
GLib.Error: g-io-error-quark: GDBus.Error:com.endlessm.Updater.Error.WrongState: Can’t call Apply() while in state Error (36)

Thanks in advance.

eos-diagnostic-191116_083030_UTC+0100.txt (383 KB)

wjt · November 16, 2019, 7:44am

(Please forgive my responses in English – I don’t speak Spanish.)

I see one problem that I was expecting:

org.gnome.Platform/x86_64/3.22                          gnome        59a5d68de566  ?              790,0 MB                   system

(The ? is because the gnome Flatpak remote was erroneously removed with this still installed.)

I also see another problem:

nov 16 08:28:12 masquinatotal eos-updater[1338]: Error occurred whilst pulling flatpak flathub:runtime/org.freedesktop.Platform.openh264/x86_64/19.08: While trying to apply extra data: apply_extra script failed, exit status 256
nov 16 08:28:12 masquinatotal eos-updater[1338]: Fetch: failed to pull necessary new flatpaks for update: While trying to apply extra data: apply_extra script failed, exit status 256
nov 16 08:28:12 masquinatotal eos-updater[1338]: Changing to error state: com.endlessm.Updater.Error.Fetching, 5, Error fetching update: While trying to apply extra data: apply_extra script failed, exit status

I think we can work around these two issues. Please open a terminal window and run these commands, one line at a time (copy and paste each line, press Enter, answer any questions it shows, and wait for the pedroazcona@masquinatotal:~$ prompt to reappear):

rm -f eos-update-flatpak-repos
wget --quiet https://raw.githubusercontent.com/endlessm/eos-boot-helper/e510a0b4/eos-update-flatpak-repos
chmod +x eos-update-flatpak-repos
sudo ./eos-update-flatpak-repo
flatpak install flathub org.libreoffice.LibreOffice

Please paste any output here.

Once complete you can try running this again:

eos-updater-ctl update

Thank you for your patience!

(Edit 2019-11-18: replaced pkexec with sudo.)

Pedro · November 16, 2019, 9:01am

Hi.

Don’t worry about Spanish, English is Ok!

I have executed what is above:

pedroazcona@masquinatotal:~$ pkexec ./eos-update-flatpak-repos
Error executing ./eos-update-flatpak-repos: No such file or directory

And realize that the last “s” was missing so I execute the following:

pedroazcona@masquinatotal:~$ pkexec ./eos-update-flatpak-repos
I have entered my admin pwd, but then I receive the following error message:

Error executing ./eos-update-flatpak-repos: No such file or directory

I can see this in the directory:

-rwxr-xr-x 1 pedroazcona pedroazcona 15569 nov 13 22:15 eos-fix-ostree-repo
-rwxr-xr-x 1 pedroazcona pedroazcona 20692 nov 16 09:55 eos-update-flatpak-repos

Some file is missing…

wjt · November 16, 2019, 12:23pm

Sorry, rather than pkexec, try sudo:

sudo ./eos-update-flatpak-repos

You’ll be asked for your password. Nothing will be shown on screen as you type each letter – this is normal.

Pedro · November 16, 2019, 12:45pm

Hi.

Looks good!

The output:

pedroazcona@masquinatotal:~$ sudo ./eos-update-flatpak-repos
[sudo] password for pedroazcona:
INFO:root:Found org.gnome.Platform.Locale/x86_64/3.22 to migrate
INFO:root:Writing new deploy file for /var/lib/flatpak/runtime/org.gnome.Platform.Locale/x86_64/3.22/dddd3c0b82f4e1dd28ef0f416317083dfc58608d057c187664f8367c75dcd5e9/deploy, setting [0] to: flathub
INFO:root:Found org.gnome.Platform/x86_64/3.22 to migrate
INFO:root:Writing new deploy file for /var/lib/flatpak/runtime/org.gnome.Platform/x86_64/3.22/59a5d68de5668002d0b4009626b55a8ebc1d2af572320806c39ea7363b6e3014/deploy, setting [0] to: flathub
pedroazcona@masquinatotal:~$ flatpak install flathub org.libreoffice.LibreOfficeActualizando: org.freedesktop.Platform/x86_64/19.08 desde
 flathub
[####################] 2 delta parts, 1 loose fetched; 2287 KiB transferred in 1
Ahora a las 5a35247ad1c9.
Instalando: org.freedesktop.Platform.Locale/x86_64/19.08 desde flathub
[####################] 58 metadata, 193 content objects fetched; 3637 KiB transferred in 1 seconds
Instalando: org.freedesktop.Platform.openh264/x86_64/19.08 desde flathub
[####################] Downloading: 593,0 kB/593,0 kB (296,5 kB/s)
Instalando: org.libreoffice.LibreOffice/x86_64/stable desde flathub
[####################] 7 delta parts, 109 loose fetched; 258450 KiB transferred in 9 seconds
Instalando: org.libreoffice.LibreOffice.Locale/x86_64/stable desde flathub
[####################] 13 metadata, 36 content objects fetched; 765 KiB transferred in 0 seconds

pedroazcona@masquinatotal:~$ eos-updater-ctl update
Changed state to Polling
Changed state to UpdateAvailable
======= Properties =======
State: Polling
 CurrentID: '7083275ee04acaf9f19fc070df8132861acb8171d18e2587efbfc06bca7f5ef7'
 DownloadSize: int64 0
 DownloadedBytes: int64 0
 ErrorCode: uint32 0
 ErrorMessage: ''
 ErrorName: ''
 FullDownloadSize: int64 0
 FullUnpackedSize: int64 0
 OriginalRefspec: ''
 UnpackedSize: int64 0
 UpdateID: ''
 UpdateLabel: ''
 UpdateMessage: ''
 UpdateRefspec: ''

Changed state to Fetching
Changed state to UpdateReady
======= Properties =======
State: Fetching
 CurrentID: '7083275ee04acaf9f19fc070df8132861acb8171d18e2587efbfc06bca7f5ef7'
 DownloadSize: int64 0
 DownloadedBytes: int64 1114
 ErrorCode: uint32 0
 ErrorMessage: ''
 ErrorName: ''
 FullDownloadSize: int64 1680206436
 FullUnpackedSize: int64 3946856533
 OriginalRefspec: 'eos:os/eos/amd64/eos3a'
 UnpackedSize: int64 0
 UpdateID: '0b74b32237cc0e9286858dd800dbc4aff7245e02b3f5586af232ca49ace6704a'
 UpdateLabel: '191024-113713'
 UpdateMessage: 'Built with eos-ostree-builder Release_3.7.2'
 UpdateRefspec: 'eos:os/eos/amd64/eos3a'

Changed state to ApplyingUpdate
Changed state to UpdateApplied
======= Properties =======
State: ApplyingUpdate
 CurrentID: '7083275ee04acaf9f19fc070df8132861acb8171d18e2587efbfc06bca7f5ef7'
 DownloadSize: int64 0
 DownloadedBytes: int64 1114
 ErrorCode: uint32 0
 ErrorMessage: ''
 ErrorName: ''
 FullDownloadSize: int64 1680206436
 FullUnpackedSize: int64 3946856533
 OriginalRefspec: 'eos:os/eos/amd64/eos3a'
 UnpackedSize: int64 0
 UpdateID: '0b74b32237cc0e9286858dd800dbc4aff7245e02b3f5586af232ca49ace6704a'
 UpdateLabel: '191024-113713'
 UpdateMessage: 'Built with eos-ostree-builder Release_3.7.2'
 UpdateRefspec: 'eos:os/eos/amd64/eos3a'