Update screen continually refreshes

We have a Hack-computer with endless OS.
There is an upgrade to the new OS that came out in October on the updates tab of the app center. Once I click on Download or upgrade the whole tab begins to continually refresh. After a few minutes a black box appears at the top of the window and says “a problem has occurred. “ thoughts?

Can you provide us with any screenshots of what you see on the screen?

Also, please provide us the diagnostics log. Follow the steps :

How do I attach the file? I tried but my account was silenced. Thank you!

eos-diagnostic-191108_080223_UTC-0800.txt (359.7 KB)

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