Update screen continually refreshes


#1

We have a Hack-computer with endless OS.
There is an upgrade to the new OS that came out in October on the updates tab of the app center. Once I click on Download or upgrade the whole tab begins to continually refresh. After a few minutes a black box appears at the top of the window and says “a problem has occurred. “ thoughts?


#2

Can you provide us with any screenshots of what you see on the screen?

Also, please provide us the diagnostics log. Follow the steps :


#3

How do I attach the file? I tried but my account was silenced. Thank you!