AppCenter does not open

#1

Looking for help with running AppCenter. Some time ago it just stopped opening when I hit the icon. No errors pop up on the screen. I don’t remember having any errors when it opened for the last time.

Please attach the eos-diagnostic log file for any Endless OS problems, and a screenshot or camera image of the error message itself.
To generate an eos-diagnostic file:

  1. Open the application called ‘Terminal’. You can search for it by typing into the search bar on the desktop.
  2. In the Terminal, type the command: eos-diagnostic-210430_003705_UTC 0300.txt (3.1 МБ)
  3. The above command will create a file with the information of your system (example: eos-diagnostic-160614_111731_UTC + 0100.txt); Send us this file so we can analyze it and seek a possible solution
#2
  1. Open the application called ‘Terminal’
  2. In this application run the command:
kill gnome-software
flatpak update --appstream && flatpak update -y
#3

Unfortunately it did not help.
“The update is complete.
error: One or more errors occurred”
App Center still does not open
eos-diagnostic-210506_073054_UTC 0300.txt (1.5 МБ)

#4

Can you please open a Terminal and enter the following command:

killall -9 gnome-software; gnome-software --verbose 2>&1 | tee ~/gnome-software.txt

This will first kill eventually running App Center instances and then try to run it with verbose output of what is currently happening. Can you then please upload the file “gnome-software.txt” which has been generated in your Home directory for further analysis.

Can not open App Center
#5

Heregnome-software.txt (395 Байт)

#6

Seems that for some reason App Center immediatly crashes after it’s started up … For analysis we need to dig deeper. Please run the following two commands:

strace 2>&1 /usr/bin/gnome-software | tee ~/gnome-software-strace.txt

and

gdb --eval-command=run --batch /usr/bin/gnome-software 2>&1 | tee ~/gnome-software-gdb.txt

These two commands will produce two logfiles, namely “gnome-software-strace.txt” and “gnome-software-gdb.txt” in your Home Directory. Please upload them here.

Can not open App Center
#7

gnome-software-gdb.txt (482 Байта) gnome-software-strace.txt (262.4 КБ)

#8

gnome-software-gdb.txt (482 Байта) gnome-software-strace.txt (262.4 КБ)

#9

Can you please open a Terminal and run:

sudo ostree fsck --all

When this has finished, please run:

killall gnome-software
gnome-software

Does it still crash?

Can not open App Center
#10

After first command occurred:
Loading commit for ref runtime/com.endlessm.Platform/x86_64/eos3.1: No such metadata object 0894b7c249b449442f380e31ee938230cc1a9ae43ae8aea190b0d7c8a5ff3892.commit
After first command occured this "
The second command answers “process not found”.
Can those terminal commands somehow make changes that may cause computer overheating?

#11

This runtime isn’t used anymore in recent EOS, so you can remove it by:

sudo ostree refs --delete eos-runtimes:runtime/com.endlessm.Platform/x86_64/eos3.1

Then, rerun the sudo ostree fsck --all command and list any output which could point to another issue.

Can not open App Center
#12

I used both commands and the answer was:
Validating refs…
Object missing: 46059fc0a5b8770aa4af90bed97538e9f2d25973b8077789c22ba6773854eff4.commit
error: Loading commit for ref runtime/com.endlessm.Platform/x86_64/eos3.2: No such metadata object 46059fc0a5b8770aa4af90bed97538e9f2d25973b8077789c22ba6773854eff4.commit

#13

Delete that ref too, with:

sudo ostree refs --delete eos-runtimes:runtime/com.endlessm.Platform/x86_64/eos3.2
Can not open App Center
#14

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