Endless OS - Laptop hangs at shutdown

#1

I am running Endless OS and my laptop hangs when shutting it down. The only possible correlation I could find is that is stays on for ‘too long’. I have to force shut it down. Once I power it back up, if I want to shut it down immediately, it works.

1 Like
#2

Attached the eos-diagnostics.eos-diagnostic-201118_224902_UTC 0200.txt (1.1 MB)

#3
  1. Open the application called ‘Terminal’
  2. In this application run the command:
sudo ostree admin upgrade
#4

Thank you for the reply. It says No update available.

#5

If you press ESC during shutdown you should see which steps are currently performed during the shutdown. Is there anything suspicious?

#6

As soon as I press shut down it ‘closes’ the screen looks black, but not off. Like it’s getting ready to shut down, but doesn’t. ESC does not show me anything.

#7

Managed to do the ESC trick and this is what was shown:

IMG_EOS
IMG_EOS1200×1600 64.6 KB

#8

Any advice on this? Would rather not have to reinstall the whole thing.

#9

There could be many different root causes for the issue which are very hard to diagnose remotely. But there’s a workaround - decrease the timeout to some lower value, like e.g. 15 seconds.

Open a Terminal, then enter:

sudo sed -i s/"#DefaultTimeoutStopSec=90s"/DefaultTimeoutStopSec=15s/g /etc/systemd/system.conf
sudo sed -i s/"#DefaultTimeoutAbortSec="/DefaultTimeoutAbortSec=15s/g /etc/systemd/system.conf
sudo systemctl daemon-reload

This will not fix your root issue, but will gracefully complete the shutdown after a timeout of 15 seconds.

Notebook não desliga
#10

Many thanks! Will try this.

Could this result in issues (soft/hardware)? If it works as a hard shutdown, I know it’s not something good long-term.

#11

No no issues. The timeouts are very (extremely) conservative for Workstation usage and are by default way to high imho.

#12

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