Exiting an unresponsive app and ctrl+c not working

[Val978]

Hello,

I am having trouble with two things: the first problem is exiting an app, Sweet Home 3D. It never loaded properly, and I haven’t been able to find a way to shut it down. The second is that sometimes copy/paste does not react, and I have to hit the CTRL+C keys several times to register. Sometimes I also need to repeat right click - copy as well. Attached is the screenshot and the eos-diagnostic.

eos-diagnostic-200428_101443_UTC 0200.txt (2.3 MB)

Screenshot from 2020-04-28 10-13-52|690x388

[egrath]

For the first issue with terminating unresponsive applications:

1. Press Alt-F2, then type “gnome-system-monitor”
2. Look for the Process you want to terminate, then click “End Process”

[Val978]

I can’t recognize the process; it doesn’t appear under a process name. Where can I find out the ID of the app? The app center is not showing me the installed apps, it constantly refreshes.

[LeandroStanger]

Upgrade to Endless OS 3.8.0 by App Center

[Byron_Diaz]

Please let us know if updating the OS solved the issue.

[Val978]

Hello, I launched the Sweet Home 3D app five minutes ago; it was still loading. I then tried to terminate the app by launching gnome-system-monitor, but I cannot determine which process I should terminate. I don’t recognize the name of this process. I currently have Firefox open, as well as WPS Writer, Presentation, and Spreadsheet open. I can recognize their process names, but there’s nothing currently recognizable for this app. Should I check the process properties for each app that seems like might be it?

OK, I found it; it’s the process called gnome-software, PID is 5212 - shouldn’t there be a more descriptive name so we can recognize it??

I clicked on end process, I was asked if I was sure I wanted to do it, I confirmed but the splash image is still on my desktop. So no, updating the OS did not solve the issue.

How can I remove this, it is not responding when I try to do it in the app center (splash screen is still there even though it’s apparently been removed from the desktop)?

[egrath]

To terminate Sweethome 3D, run the following command:

kill -9 $(ps ax | grep sweethome3d | grep -v grep | awk '{print $1}')

Please not that it will terminate the process regardless of it’s state.

[Val978]

Thank you, that worked! I don’t think I’ll be trying to use this app again.

[Dmitrij_S]

привет, у вас приложение sweethome3d вообще хоть раз нормально запустилось?
у меня - нет.

[Val978]

Hi, I had to use Google translate for this - no, the application did not work at all, not even once = Привет, я должен был использовать Google переводчик для этого - нет, приложение не работало вообще, ни разу.

[Dmitrij_S]

буду ожидать , когда починят.