After installing and booting up for first endless OS on hard drive the system is just showing screen with endless logo on it. Please help.
Laptop details :- Dell inspiron 7757. Current OS - Windows 10. Screen - 4k touchscreen.
Please hit Escape when at the Endless logo screen. You may see some debug messages; if so, take a photo and attach them here. Please also attach the log file that was generated by the installer: https://support.endlessm.com/hc/en-us/articles/115003058803-How-do-I-make-a-debug-log-for-the-Endless-Installer-for-Windows-
I see that this is a dual-GPU laptop, with an NVidia card. These are not particularly well-supported in Endless OS at the moment but we hope to improve this in an upcoming release.
Pressing Escape doesn’t do anything. I always need to restart my laptop by holding down the power button.
@akhangat
Something that would help us a lot to understand the problem would be this:
- Open the application called ‘Terminal’
- In this application run the command: eos-diagnostics
- The above command will create a file with the information of your system (example: eos-diagnostic-160614_111731_UTC + 0100.txt); Send us this file so we can analyze and see a possible solution
@LeandroStanger this is not helpful – how is @akhangat supposed to follow these steps if Endless OS doesn’t start?
Can you attach the log file generated by the installer? https://support.endlessm.com/hc/en-us/articles/208416346-How-do-I-make-a-debug-log-of-Endless-OS- (I think from your original post that you can still boot Windows – if that’s not true, please say!)
You can temporarily disable the Endless logo screen and see debug output from the boot process. I think your computer probably has UEFI firmware, so you should be able to use the arrow keys to pick Endless OS
at the GRUB menu, hit e
rather than Enter
, use the arrow keys and the Delete
key to remove quiet
and splash
from the line that starts with linux
, then hit F10
to boot. You should see a lot of debug output on the screen rather than the Endless logo. Please send us a photo (or video).