Even though my printer seems to be installed and working, I can not get any prints. My pc show as if a print is going on and is completed, but actually there is nothing printed. I had this problem earlier a few times and it seemed like it got fixed somehow but for a few days there is no solution and I am really fed up.
Something that would help us a lot to understand the problem would be this:
- Open the application called ‘Terminal’
- In this application run the command:
eos-diagnostics
- The above command will create a file with the information of your system (example: eos-diagnostic-160614_111731_UTC + 0100.txt); Send us this file so we can analyze and see a possible solution
Hello, I attached the txt doc. here, I hope it will help. Or do I have to send it via endless community message, pls. let me know.
Kind regards,
Ozgur
Can you please check if you are able to print at the driver level using the following procedure:
- Open a Browser and navigate to http://localhost:631
- Navigate to “Printers” (in the Top Bar), then select your printer.
- Print a Testpage there:
Does it work there?
Hello again and thank you,
Unfortunately, I could not get any prints this way too. Here are two screenshots (sorry I am allowed only one) that show the messages I get. I tried to print again after once closing down the printer but it did not work this way too. Maybe I should shot down the whole pc and try again!
I noticed something in your screenshot:
- You are Turkish (?) and the Paper size in Turkey is A4
- Your printer is set up to use Letter paper format
If you print something Letter sized to a printer which has A4 loaded, it may stop and wait for user input via a physical button (“Are you sure you want to print on A4 instead?”)
I am Turkish and live in İstanbul. I removed the printer, configured it again and changed the default page as A4, and tried to test print with no success. Thank you for your help but probably there is still some other problem. I did get prints before and from time to time not able to do so. What is changing, I cannot understand. Probably some update etc.
Just to make sure that it’s a EOS related issue - do you have any other PC available (preferably with some other OS) to test the printer on? If yes, please use the same USB cable.
As the printer already printed previously, eventually there is a hardware malfunction involved.
Yes, I have a Toshiba laptop too and there was no problem with the windows running on it for the last 4-5 years. Same usb cable and the printer is much older of course.
Unfortunately the Toshiba is now at service so I cannot check momentarily but when I had the same issue previously, I always had to change connection from Asus endless to Toshiba Windows and it worked fine. What ever the problem is, it is with the Asus Endless.
Thank you for the help. I hope a solution is possible.
I tried now with my wife’s lap top (windows) and tried both our cables and the printer works fine. I still cannot get any prints with the Asus endless. 
I have a second printer office jet on-line and will try that too as soon as the missing color cartridges arrive in a few days. Thanks again. Regards.
Ozgur
Hello again;
The Hp Office Jet All-in-one Online printer also works fine with the Asus Endless. Perhaps there is a compatibility issue with the Hp Laser Jet 1020 even though it configures it, shows the print is ongoing and completed except that no printing is actually happening.
I hope that it will be solved eventually. Is there another way I can contact for help?
Thank you.
Ozgur.
Apologies for the inconvenience here. Printers come in so many shapes and forms internally that we’ve struggled to achieve widespread compatibility with Endless OS.
It looks like your printer requires a special proprietary plugin which we have not been able to support under Endless OS.
https://developers.hp.com/hp-linux-imaging-and-printing/models/laserjet/hp_laserjet_1020
Our future software releases will focus on supporting printers that are compatible with smartphones. Unfortunately your printer is not one of these as far as I can see.
Aren’t printers who need the HPLIP plugin supported? Because the plugin is there in current EOS:
egon@nevermind:~$ dpkg --list hplip
Desired=Unknown/Install/Remove/Purge/Hold
| Status=Not/Inst/Conf-files/Unpacked/halF-conf/Half-inst/trig-aWait/Trig-pend
|/ Err?=(none)/Reinst-required (Status,Err: uppercase=bad)
||/ Name Version Architecture Description
+++-==============-===========================-============-============================================
ii hplip 3.20.11+dfsg0-1endless1bem1 amd64 HP Linux Printing and Imaging System (HPLIP)
@K_Ozgur_Yasa
Can you please run:
hp-doctor 2>&1 | tee -a ~/hp.txt
and then upload the file hp.txt from your Home directory here.
Thank you all, I will be away from home office for a day, I will give feedback asap.
Printers supported by the open-source hplip should be working fine as you describe.
Printers that need hplip and hplip’s proprietary binary plugin are likely not working and probably hard or impractical to support on Endless OS, although I invite any ingenuity to find a solution or workaround 
This printer REQUIRES a downloadable driver plug-in. Use hp-setup to install the printer, and to download and install the plug-in. In general, required driver plugins are required for printing support. Driver plug-ins are released under a proprietary (non-open) license and are not part of the HPLIP tarball release.
Unfortunately, this didn’t worked out as expected. After doing a little research on the issue, it turns out that the binary plugins have hardcoded paths pointing to /usr/lib 
Other distributions with read-only root filesystems like Fedora Silverblue and openSUSE Transactional Server are facing the same issue as we do.
The HP development team is aware of the situation and is eventually working on a solution:
Hi egrath, why do you have version “3.20.11+dfsg0-1endless1bem1” of hplip package and my endless installation (3.9.3) says I have version “3.18.12+dfsg0-2endless1bem2”? How can I get the same version as yours? Thanks.
I am running the Development Branch of Endless OS. Follow the instructions here to get it:
But please note that this is bleeding Edge, is almost updated on a daily basis and may contain bugs which can render your system unusable. I don’t recommend running it as a daily driver unless you have very specific reasons to do so.
Ok, I supposed that. Thanks a lot!
Hello, this is kind of complicated for me, and if what you meant “by running” hp doctor on Terminal; this is what I got.
ozgur@endless:~$ hp-doctor 2>&1 | tee -a ~/hp.txt
bash: /usr/bin/hp-doctor: /usr/bin/python: bad interpreter: No such file or directory
What I cannot understand is that this printer (Hp Laser Jet 1020) and the Asus endless did work at some point and I did get prints out of it. It was intermittent cooperation between the two and somehow it is not working now. I hope that they will work again soon. I am checking some of the suggestions but I am not confident I may succeed without corrupting something else. So thank you for the effort.