Laptop freeze after Steam running

english help
1

When I run Steam on my laptop it’s freeze after 5 seconds. Only hard reboot helps to run laptop again

2
  1. Open the application called ‘Terminal’
  2. Copy and paste this command into the Terminal application:
flatpak kill com.valvesoftware.Steam
flatpak update --appstream && flatpak update -y
eos-updater-ctl update
flatpak run com.valvesoftware.Steam --reset
flatpak run com.valvesoftware.Steam
3

didn’t work. Now laptop freezes right after pushing on a Steam icon. ctrl+alt+del doesn’t work only mouse arrow is active

4

What version of Endless OS are you using?
To check which version of Endless OS you are in Settings :arrow_right: Details

5

Can you please do:

  1. Open Steam and wait until the freeze
  2. Open the console by pressing Ctrl-Alt-F1, then log in with your user
  3. Run eos-diagnostics
  4. Upload the resulting file here after you rebootet your PC with reboot

If you are unable to open a console with step (2) after the freeze:

Open a Terminal and type:

journalctl -f

Then run Steam and watch the output in the Terminal. Make a Photo of this window as soon as the freeze kicks in and upload it here.

6

3.7.7 (200210-144002)

7

There went something wrong :slight_smile: You need to attach the file in this thread, it’s located in your Home Directory and named eos-diagnostic-XXXXX.txt

8

eos-diagnostic-200223_163812_UTC 0200.txt (1.1 МБ)

9

by the way I couldn’t reproduce those advices

  1. Open the console by pressing Ctrl-Alt-F1, then log in with your user
    didn’t work
    If you are unable to open a console with step (2) after the freeze:

Open a Terminal and type:

journalctl -f

it was a “steam login pop up” covered most part of terminal window
and it freezed during password entering so I couldn’t get the screenshot or photo right

10

I have a guess:

With the latest update, there is a issue with the Nvidia Driver when SecureBoot is enabled - which is in your case. Follow the instructions over in the linked thread to disable secureboot as a temporary solution to get your nvidia graphics card working until the fix gets released.

11

Hi @beardglebbeard!

Please let us know if the Community post provided by @egrath solved the issue.

12

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