Please attach the eos-diagnostic log file for any Endless OS problems, and a screenshot or camera image of the error message itself.
To generate an eos-diagnostic file:
Open the application called ‘Terminal’. You can search for it by typing into the search bar on the desktop.
In the Terminal, type the command: eos-diagnostics
The above command will create a file with the information of your system (example: eos-diagnostic-160614_111731_UTC + 0100.txt); Send us this file so we can analyze it and seek a possible solution
Something that would help us a lot to understand the problem would be this:
Open the application called ‘Terminal’
In this application run the command:
eos-diagnostics
The above command will create a file with the information of your system (example: eos-diagnostic-160614_111731_UTC + 0100.txt); Send us this file so we can analyze and see a possible solution
The problem seems to be, however, that your printer requires the installation of a “Driver Plug-in” to work in a Linux-based system like Endless, so you’d need to search into how exactly that plug-in should be installed. Unfortunately I don’t have an HP printer myself and I never had to deal with any requiring a plug-in so I can’t help much more than this, but maybe @ramcq can provide you with some additional pointers.
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