Não consigo instalar por "falta de internet"?

Pinguim10 · October 23, 2016, 12:41pm

Olá equipe endless, estou tentando instalar o novo sistema. Mas o instalador fala que eu não estou na internet, sendo que eu estou conectado a internet. O que está acontecendo?

abner · October 25, 2016, 2:41pm

@Pinguim10 estranho, mas você não é o primeiro a reportar isso. Já tentou fechar o instalar, desconectar o seu wifi, conectar novamente e abrir o instalador? Só por curiosidade mesmo.

Você poderia nos enviar o arquivo de log que o instalar cria na mesma pasta onde ele vive? É um arquivo no formato: EndlessInstallerYYYYMMDD_HH_MM_SS.log

Pinguim10 · October 25, 2016, 10:40pm

Já! Inclusive tentei reiniciar!

abner · October 26, 2016, 3:12pm

@Pinguim10 você poderia enviar o arquivo de log EndlessInstallerYYYYMMDD_HH_MM_SS.log?

Pinguim10 · October 26, 2016, 9:38pm

Pooso sim,

11:38:37 - Log original file name EndlessInstaller20161023_11_38_36.log
11:38:37 - Application version: 1.0.2.12
11:38:37 - Windows version: Windows 10 64-bit (Build 14393)
11:38:37 - Windows version number: 0xA0
11:38:37 - -----------------------------------
11:38:37 - EndlessUsbToolDlg.cpp:3915 CEndlessUsbToolDlg::GetIEVersion
11:38:37 - 9.11.14393.0
11:38:37 - EndlessUsbToolDlg.cpp:1425 CEndlessUsbToolDlg::LoadLocalizationData
11:38:37 - localization: extracted data to ‘C:\Users\MASTER\AppData\Local\Temp\RufC738.tmp’
11:38:37 - localization: found locale ‘en-US’
11:38:37 - localization: found locale ‘ar-SA’
11:38:37 - localization: found locale ‘bn-BD’
11:38:37 - localization: found locale ‘es-ES’
11:38:37 - localization: found locale ‘fr-FR’
11:38:37 - localization: found locale ‘hi-IN’
11:38:37 - localization: found locale ‘id-ID’
11:38:37 - localization: found locale ‘pt-BR’
11:38:37 - localization: found locale ‘th-TH’
11:38:37 - localization: found locale ‘vi-VN’
11:38:37 - localization: found locale ‘zh-CN’
11:38:37 - localization: initializing default message table
11:38:37 - localization: using locale base ‘en-US’
11:38:37 - embedded.loc(1147): unknown control ‘AdvOptionsLanguageLabel’
11:38:37 - Save locale to settings?
11:38:37 - EndlessUsbToolDlg.cpp:589 CEndlessUsbToolDlg::InitRufus
11:38:37 - DownloadManager.cpp:35 DownloadManager::Init
11:38:37 - DownloadManager.cpp:439 DownloadManager::ClearExtraDownloadJobs
11:38:37 - Found a total of 3 download jobs.
11:38:37 - Found job 0 name 166_all_sthset.crx
11:38:37 - Found job 1 name UpdateDescriptionXml
11:38:37 - Found job 2 name UpdateDescriptionXml
11:38:37 - Analytics.cpp:68 Analytics::Analytics
11:38:37 - Analytics.cpp:89 Analytics::sessionControl
11:38:37 - Analytics.cpp:22 threadSendRequest
11:38:37 - Analytics.cpp:158 Analytics::sendRequest
11:38:37 - EndlessUsbToolDlg.cpp:550 CEndlessUsbToolDlg::OnDocumentComplete
11:38:37 - OnDocumentComplete ‘res://C:\Users\MASTER\Downloads\endless-installer.exe/103’
11:38:37 - EndlessUsbToolDlg.cpp:1528 CEndlessUsbToolDlg::AddLanguagesToUI
11:38:37 - embedded.loc(1220): Language available : English (English)
11:38:37 - embedded.loc(1220): Language available : Arabic (Ø§Ù„Ø¹Ø±Ø¨ÙŠØ©)
11:38:37 - embedded.loc(1220): Language available : Bangla (à¦¬à¦¾à¦‚à¦²à¦¾)
11:38:37 - embedded.loc(1220): Language available : Spanish (EspaÃ±ol)
11:38:37 - embedded.loc(1220): Language available : French (FranÃ§ais)
11:38:37 - embedded.loc(1220): Language available : Hindi (à¤¹à¤¿à¤¨à¥à¤¦à¥€)
11:38:37 - embedded.loc(1220): Language available : Indonesian (Bahasa Indonesia)
11:38:37 - embedded.loc(1220): Language available : Portuguese Brazilian (PortuguÃªs do Brasil)
11:38:37 - embedded.loc(1220): Language available : Thai (à¹„à¸—à¸¢)
11:38:37 - embedded.loc(1220): Language available : Vietnamese (Tiáº¿ng Viá»‡t)
11:38:37 - embedded.loc(1220): Language available : Chinese Simplified (ç®€ä½“ä¸æ–‡)
11:38:37 - EndlessUsbToolDlg.cpp:1474 CEndlessUsbToolDlg::ApplyRufusLocalization
11:38:37 - embedded.loc(1220): control ‘DualBootLanguageLabel’ is not part of dialog ‘IDD_ENDLESSUSBTOOL_DIALOG’
11:38:37 - Analytics req error: Uma conexão com o servidor não pôde ser estabelecida
11:38:37 - EndlessUsbToolDlg.cpp:3998 CEndlessUsbToolDlg::CheckInternetConnectionThread
11:38:37 - Vista+ \?\usb#vid_8087&pid_0024#5&1c9b8e1e&0&1#{f18a0e88-c30c-11d0-8815-00a0c906bed8} HubIsHighSpeedCapable=1, HubIsHighSpeed=1
11:38:37 - 1) USB 3.0(0), 2.0(1), 1.0(1), OperatingAtSuperSpeedOrHigher (0), SuperSpeedCapableOrHigher (0)
11:38:37 - 2) USB 3.0(0), 2.0(1), 1.0(1), OperatingAtSuperSpeedOrHigher (0), SuperSpeedCapableOrHigher (0)
11:38:37 - 3) USB 3.0(0), 2.0(1), 1.0(1), OperatingAtSuperSpeedOrHigher (0), SuperSpeedCapableOrHigher (0)
11:38:37 - 4) USB 3.0(0), 2.0(1), 1.0(1), OperatingAtSuperSpeedOrHigher (0), SuperSpeedCapableOrHigher (0)
11:38:37 - 5) USB 3.0(0), 2.0(1), 1.0(1), OperatingAtSuperSpeedOrHigher (0), SuperSpeedCapableOrHigher (0)
11:38:37 - 6) USB 3.0(0), 2.0(1), 1.0(1), OperatingAtSuperSpeedOrHigher (0), SuperSpeedCapableOrHigher (0)
11:38:37 - Vista+ \?\usb#root_hub20#4&3113f1a8&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8} HubIsHighSpeedCapable=1, HubIsHighSpeed=1
11:38:37 - 1) USB 3.0(0), 2.0(1), 1.0(1), OperatingAtSuperSpeedOrHigher (0), SuperSpeedCapableOrHigher (0)
11:38:37 - 2) USB 3.0(0), 2.0(1), 1.0(1), OperatingAtSuperSpeedOrHigher (0), SuperSpeedCapableOrHigher (0)
11:38:37 - Vista+ \?\usb#root_hub30#5&3147820f&0&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8} HubIsHighSpeedCapable=0, HubIsHighSpeed=1
11:38:37 - 1) USB 3.0(1), 2.0(0), 1.0(0), OperatingAtSuperSpeedOrHigher (0), SuperSpeedCapableOrHigher (0)
11:38:37 - 2) USB 3.0(1), 2.0(0), 1.0(0), OperatingAtSuperSpeedOrHigher (0), SuperSpeedCapableOrHigher (0)
11:38:37 - 3) USB 3.0(0), 2.0(1), 1.0(1), OperatingAtSuperSpeedOrHigher (0), SuperSpeedCapableOrHigher (0)
11:38:37 - 4) USB 3.0(0), 2.0(1), 1.0(1), OperatingAtSuperSpeedOrHigher (0), SuperSpeedCapableOrHigher (0)
11:38:37 - Vista+ \?\usb#root_hub20#4&36206eee&0#{f18a0e88-c30c-11d0-8815-00a0c906bed8} HubIsHighSpeedCapable=1, HubIsHighSpeed=1
11:38:37 - 1) USB 3.0(0), 2.0(1), 1.0(1), OperatingAtSuperSpeedOrHigher (0), SuperSpeedCapableOrHigher (0)
11:38:37 - 2) USB 3.0(0), 2.0(1), 1.0(1), OperatingAtSuperSpeedOrHigher (0), SuperSpeedCapableOrHigher (0)
11:38:37 - Vista+ \?\usb#vid_8087&pid_0024#5&355c47ba&0&1#{f18a0e88-c30c-11d0-8815-00a0c906bed8} HubIsHighSpeedCapable=1, HubIsHighSpeed=1
11:38:37 - 1) USB 3.0(0), 2.0(1), 1.0(1), OperatingAtSuperSpeedOrHigher (0), SuperSpeedCapableOrHigher (0)
11:38:37 - 2) USB 3.0(0), 2.0(1), 1.0(1), OperatingAtSuperSpeedOrHigher (0), SuperSpeedCapableOrHigher (0)
11:38:37 - 3) USB 3.0(0), 2.0(1), 1.0(1), OperatingAtSuperSpeedOrHigher (0), SuperSpeedCapableOrHigher (0)
11:38:37 - 4) USB 3.0(0), 2.0(1), 1.0(1), OperatingAtSuperSpeedOrHigher (0), SuperSpeedCapableOrHigher (0)
11:38:37 - 5) USB 3.0(0), 2.0(1), 1.0(1), OperatingAtSuperSpeedOrHigher (0), SuperSpeedCapableOrHigher (0)
11:38:37 - 6) USB 3.0(0), 2.0(1), 1.0(1), OperatingAtSuperSpeedOrHigher (0), SuperSpeedCapableOrHigher (0)
11:38:37 - 7) USB 3.0(0), 2.0(1), 1.0(1), OperatingAtSuperSpeedOrHigher (0), SuperSpeedCapableOrHigher (0)
11:38:37 - 8) USB 3.0(0), 2.0(1), 1.0(1), OperatingAtSuperSpeedOrHigher (0), SuperSpeedCapableOrHigher (0)
11:38:37 - EndlessUsbToolDlg.cpp:4019 Cannot connect to server hosting the JSON file. (GLE=[12029])
11:38:38 - EndlessUsbToolDlg.cpp:1821 CEndlessUsbToolDlg::IsButtonDisabled
11:38:38 - EndlessUsbToolDlg.cpp:1875 CEndlessUsbToolDlg::OnInstallDualBootClicked
11:38:38 - HW processor has 64 bit support: YES
11:38:38 - EndlessUsbToolDlg.cpp:5434 Error on CoInitializeSecurity. (GLE=[0])
11:38:38 - IsBitlockedDrive done with hres=1 and retResult=0
11:38:38 - Is BitLocker/device encryption enabled on ‘C:’: NO
11:38:38 - File system type ‘NTFS’
11:38:38 - EndlessUsbToolDlg.cpp:4936 CEndlessUsbToolDlg::IsLegacyBIOSBoot
11:38:38 - EndlessUsbToolDlg.cpp:5132 CEndlessUsbToolDlg::GetPhysicalFromDriveLetter
11:38:38 - Opened drive \.\PHYSICALDRIVE0 for write access
11:38:38 - EndlessUsbToolDlg.cpp:4948 CEndlessUsbToolDlg::IsWindowsMBR
11:38:38 - C:\ has a Windows 7 MBR
11:38:38 - EndlessUsbToolDlg.cpp:1962 CEndlessUsbToolDlg::GoToSelectFilePage
11:38:38 - EndlessUsbToolDlg.cpp:2090 CEndlessUsbToolDlg::UpdateFileEntries
11:38:38 - EndlessUsbToolDlg.cpp:1474 CEndlessUsbToolDlg::ApplyRufusLocalization
11:38:38 - embedded.loc(1220): control ‘DualBootLanguageLabel’ is not part of dialog ‘IDD_ENDLESSUSBTOOL_DIALOG’
11:38:38 - EndlessUsbToolDlg.cpp:1552 CEndlessUsbToolDlg::ChangePage
11:38:38 - ChangePage requested from DualBootInstallPage to SelectFilePage
11:38:38 - Analytics.cpp:112 Analytics::screenTracking
11:38:38 - Analytics.cpp:158 Analytics::sendRequest
11:38:38 - Analytics req error: Uma conexão com o servidor não pôde ser estabelecida
11:38:39 - EndlessUsbToolDlg.cpp:4019 Cannot connect to server hosting the JSON file. (GLE=[12029])
11:38:40 - EndlessUsbToolDlg.cpp:2633 CEndlessUsbToolDlg::OnSelectFilePreviousClicked
11:38:40 - EndlessUsbToolDlg.cpp:1552 CEndlessUsbToolDlg::ChangePage
11:38:40 - ChangePage requested from SelectFilePage to DualBootInstallPage
11:38:40 - Analytics.cpp:112 Analytics::screenTracking
11:38:40 - Analytics.cpp:158 Analytics::sendRequest
11:38:40 - Analytics req error: Uma conexão com o servidor não pôde ser estabelecida
11:38:41 - EndlessUsbToolDlg.cpp:4019 Cannot connect to server hosting the JSON file. (GLE=[12029])
11:38:41 - EndlessUsbToolDlg.cpp:789 CEndlessUsbToolDlg::Uninit
11:38:41 - Analytics.cpp:89 Analytics::sessionControl
11:38:41 - Analytics.cpp:158 Analytics::sendRequest
11:38:41 - Analytics req error: Uma conexão com o servidor não pôde ser estabelecida
11:38:41 - CEndlessUsbToolDlg::CheckInternetConnectionThread cancel requested
11:38:41 - DownloadManager.cpp:439 DownloadManager::ClearExtraDownloadJobs
11:38:41 - Found a total of 3 download jobs.
11:38:41 - Found job 0 name 166_all_sthset.crx
11:38:41 - Found job 1 name UpdateDescriptionXml
11:38:41 - Found job 2 name UpdateDescriptionXml
11:38:41 - EndlessUsbToolDlg.cpp:3177 CEndlessUsbToolDlg::LeavingDevicesPage

abner · October 27, 2016, 1:27pm

@Pinguim10 estou tentando entender o seu problema. Tire uma dúvida, você esta conectado diretamente a internet ou atrás de um proxy? Pode me dizer como é sua conexão com a internet?

Pinguim10 · October 27, 2016, 10:09pm

eu estou conectado através de um aparelho chamado tp-link via usb.

abner · October 27, 2016, 10:14pm

@Pinguim10 pode me enviar um link para o tp-link que você usa?

Pinguim10 · October 27, 2016, 11:27pm

http://www.tp-link.com.br/download/TL-WN7200ND.html

FabioSelau · October 28, 2016, 5:35pm

Olá, tudo bem Pinguim10?
Creio que tem vários fatores que podem ocorrer esse problema, irei citar algumas principais:

Uso de Proxy/VPN
Firewall do Windows(Tenta adicionar o programa no Firewall)
Antivírus(Firewall…)

Até mais!