New update makes noise and earphone jack doesn't work

#1

Hello Spark kids laptop updated the os and laptop constantly makes noise when watching a movie .
Earphone port also not working

#2

Something that would help us a lot to understand the problem would be this:

  1. Open the application called ‘Terminal’
  2. In this application run the command:

eos-diagnostics

  1. The above command will create a file with the information of your system (example: eos-diagnostic-160614_111731_UTC + 0100.txt); Send us this file so we can analyze and see a possible solution

Peek%202019-01-19%2009-46
Peek%202019-01-19%2009-461216×558 594 KB

#3

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