Screen Flickering - Asus Zenbook UM431D

I’ve purchased a new laptop. It is an Asus Zenbook UM431D with AMD® Ryzen 5 3500u with radeon vega mobile gfx × 8 and the screen is flickering - horizontal lines on the top part of the screen - from left to right.
I’ve updated Endless and also reinstalled it as well - factory reset. The issue is constant - it is visible if watching anything on youtube.

I’ve attached the diagnostic file - diagnostic completed after the factory reset.

Please assist.

eos-diagnostic-210403_200750_UTC 0300.txt (1.2 MB)

Please find the EOS Diagnostic File.

I took a screenshot and dragged the screenshot around the screen - and in the same exact area the line (image) distorts. I did move the laptop up and down and there is no image distortion when the physical device is moved, only on screen. I did update endless to the latest firmware - again, the same issue appears. I can’t change to 40Hz or 60Hz on endless? Or can I manually update the AMD driver?

Should I return my laptop and get another one?

Thank you,
Best Regards

1 Like

Can you please run the following command, then reboot and check if the profile still persists:

echo AMD_DEBUG=nodmacopyimage‍ | sudo tee -a /etc/environment

(Reference: https://gitlab.freedesktop.org/mesa/mesa/-/issues/2814)

Well, I’ve just returned the laptop now. I have purchased another one the OLED 13inch one.

Nevertheless, thank you for your help!