Sound and trackpad issues with Asus GL703VM

#1

I have just installed Endless on my GL703VM laptop and all appeared to go smoothly. However i have noticed a strange issue with sound. If i try to play a video on youtube i get sound for a second then it fades out and never comes back. After that theres no sound again until i reboot.

I have tried checking in terminal with aplay -l and get the following output. I also get no sound when i try to test it in settings.

card 0: PCH [HDA Intel PCH], device 0: ALC295 Analog [ALC295 Analog]
Subdevices: 0/1
Subdevice #0: subdevice #0
card 1: NVidia [HDA NVidia], device 3: HDMI 0 [HDMI 0]
Subdevices: 1/1
Subdevice #0: subdevice #0
card 1: NVidia [HDA NVidia], device 7: HDMI 1 [HDMI 1]
Subdevices: 1/1
Subdevice #0: subdevice #0

I also have noticed that i am unable to bring up left click with 2 fingers on the trackpad. It is a trackpad that supports microsoft precision touchpads if that helps to solve this issue. I also cant click by tapping the pad. how do i get the correct touchpad driver for this?

#2

Hi!

Please reproduce the error and send us a diagnostic:

#3

Something that would help us a lot to understand the problem would be this:

  1. Open the application called ‘Terminal’
  2. In this application run the command:

eos-diagnostics

  1. The above command will create a file with the information of your system (example: eos-diagnostic-160614_111731_UTC + 0100.txt); Send us this file so we can analyze and see a possible solution
    Peek%202019-01-19%2009-46
    Peek%202019-01-19%2009-461216×558 594 KB
#4

$ lspci
00:00.0 Host bridge: Intel Corporation Xeon E3-1200 v6/7th Gen Core Processor Host Bridge/DRAM Registers (rev 05)
00:01.0 PCI bridge: Intel Corporation Skylake PCIe Controller (x16) (rev 05)
00:08.0 System peripheral: Intel Corporation Skylake Gaussian Mixture Model
00:14.0 USB controller: Intel Corporation Sunrise Point-H USB 3.0 xHCI Controller (rev 31)
00:14.2 Signal processing controller: Intel Corporation Sunrise Point-H Thermal subsystem (rev 31)
00:15.0 Signal processing controller: Intel Corporation Sunrise Point-H Serial IO I2C Controller #0 (rev 31)
00:16.0 Communication controller: Intel Corporation Sunrise Point-H CSME HECI #1 (rev 31)
00:17.0 RAID bus controller: Intel Corporation 82801 Mobile SATA Controller [RAID mode] (rev 31)
00:1c.0 PCI bridge: Intel Corporation Sunrise Point-H PCI Express Root Port #5 (rev f1)
00:1c.5 PCI bridge: Intel Corporation Sunrise Point-H PCI Express Root Port #6 (rev f1)
00:1c.6 PCI bridge: Intel Corporation Sunrise Point-H PCI Express Root Port #7 (rev f1)
00:1f.0 ISA bridge: Intel Corporation Sunrise Point-H LPC Controller (rev 31)
00:1f.2 Memory controller: Intel Corporation Sunrise Point-H PMC (rev 31)
00:1f.3 Audio device: Intel Corporation CM238 HD Audio Controller (rev 31)
00:1f.4 SMBus: Intel Corporation Sunrise Point-H SMBus (rev 31)
01:00.0 VGA compatible controller: NVIDIA Corporation GP106M [GeForce GTX 1060] (rev a1)
01:00.1 Audio device: NVIDIA Corporation GP106 High Definition Audio Controller (rev a1)
02:00.0 Ethernet controller: Realtek Semiconductor Co., Ltd. RTL8111/8168/8411 PCI Express Gigabit Ethernet Controller (rev 15)
03:00.0 Unassigned class [ff00]: Realtek Semiconductor Co., Ltd. RTS5229 PCI Express Card Reader (rev 01)
04:00.0 Network controller: Intel Corporation Wireless 8265 / 8275 (rev 78)

#5

eos-diagnostic-200909_132755_UTC 0100.txt

#6

Ok i have managed to solve the sound issue by disabling fast boot from the bios of the laptop. I hope this helps others who have the same issue.

#7

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