Sound output problem

Alina_Khorolskaya · February 20, 2021, 4:05pm

Hi there!

I recently got some problem with the sound output. Everything is fine when I am not using earphones, but once I plug them in, the right side doesn’t work. I tried different earphone and the right side didn’t work for all of them.

Diagnostics file is attached.

eos-diagnostic-210220_170415_UTC 0100.txt (593.0 КБ)

egrath · February 21, 2021, 7:11pm

First of all, i assume that the balance is set correctly in the first place

Next, can you please open a Terminal and type:

amixer sset Master 100%,100%

Does it make any difference now? If now, can you please run:

LANG=en_US.UTF-8 eos-diagnostics

(i know you ran it already, but by default many things are localized - Russian in your case - so i’m having a hard time reading the relevant parts )

Alina_Khorolskaya · February 21, 2021, 7:35pm

Yes, the balance is okay. I tried running the command you mentioned, but it didn’t help.
Here is the diagnostics file in English Sorry for inconvenience

eos-diagnostic-210221_203508_UTC 0100.txt (583.1 КБ)

egrath · February 22, 2021, 5:34am

Thanks for the file. As everything seems pretty good … a few questions:

Has the output worked previously with headphones?
If it has worked, was this before or after the 3.9.3 update?

Alina_Khorolskaya · February 22, 2021, 11:47am

I restarted the laptop again and it started working Thanks a lot for your help!

egrath · February 22, 2021, 3:51pm

Solved by Time, excellent

system · March 22, 2021, 3:51pm

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