Unable to acces my 1TB drive after EOS update
Uploading: eos-diagnostic-200716_232540_UTC+0530.txt…
Similar issue faced earlier - Link
drive is password protected
drive name: Workspace
Algo que nos ajudaria bastante a entender o problema seria o seguinte:
- Abra o aplicativo chamado ‘Terminal’
- Neste aplicativo execute o comando:
eos-diagnostics
- O comando acima irá criar um arquivo com as informações do seu sistema (exemplo: eos-diagnostic-160614_111731_UTC+0100.txt); Nos envie esse arquivo para que possamos analisar e ver uma possível solução
eos-diagnostic-200717_082408_UTC 0530.txt (738.2 KB)
can you check this on priority because i have some important work there need to submit in time
Hi,
how is the 2nd Device connected to your computer? From the logs it seems to me that currently the system only sees 1 device, which is a M2 SATA Device (HFS128G39TND). There isn’t even a trace about a second device anywhere.
If the device is internal, can you please enter your BIOS and make sure that it’s visible there and the corresponding SATA Port isn’t disabled. Please post a Photo of your BIOS settings if you have any questions.
Hi @egrath,
The 2nd drive is not external its internal
This is my laptop specification
Specifications
General
| Sales Package | * Laptop, Battery, Power Adaptor, User Guide, Warranty Documents |
|---|---|
| Model Number | * SF315-51G |
| Part Number | * NX.GSJSI.003 |
| Series | * Swift 3 |
| Color | * STeel Grey |
| Type | * Laptop |
| Suitable For | * Processing & Multitasking |
| Battery Backup | * Upto 9 Hours |
| Power Supply | * 65 W AC Adapter |
| Battery Cell | * 4 cell |
| MS Office Provided | * No |
Processor And Memory Features
| Dedicated Graphic Memory Type | * GDDR5 |
|---|---|
| Dedicated Graphic Memory Capacity | * 2 GB |
| Processor Brand | * Intel |
| Processor Name | * Core i5 |
| Processor Generation | * 8th Gen |
| SSD | * Yes |
| SSD Capacity | * 128 GB |
| RAM | * 8 GB |
| RAM Type | * DDR4 |
| HDD Capacity | * 1 TB |
| Processor Variant | * 8250U |
| Clock Speed | * 1.6 GHz with Turbo Boost Upto 3.4 GHz |
| Cache | * 6 MB |
| RPM | * 5400 |
| Graphic Processor | * NVIDIA Geforce MX150 |
Operating System
Operating System * Linux
Port And Slot Features
| Mic In | * Yes |
|---|---|
| USB Port | * 2 x USB 3.0, 1 x USB 2.0, 1 x USB Type C |
| HDMI Port | * 1 x HDMI Port |
| Multi Card Slot | * SD Card Reader |
| Hardware Interface | * SATA |
Display And Audio Features
| Touchscreen | * No |
|---|---|
| Screen Size | * 39.62 cm (15.6 inch) |
| Screen Resolution | * 1920 x 1080 Pixel |
| Screen Type | * Full HD LED Backlit IPS Display with Corning Gorilla Glass |
| Speakers | * Built-in Dual Speakers |
| Internal Mic | * Built-in Dual Microphone |
| Sound Properties | * Stereo Speakers, Acer TrueHarmony Technology |
Connectivity Features
| Wireless LAN | * IEEE 802.11a/b/g/n/ac |
|---|---|
| Bluetooth | * v4.0 |
Dimensions
| Dimensions | * 370.5 x 255 x 189 mm |
|---|---|
| Weight | * 2.1 kg |
Additional Features
| Disk Drive | * Not Available |
|---|---|
| Web Camera | * HD Webcam |
| Finger Print Sensor | * Yes |
| Lock Port | * Kensington Lock Slot |
| Keyboard | * FineTip Keyboard with Independent Standard Numeric Keypad |
| Pointer Device | * Multi Gesture Touchpad |
| Included Software | * Acer Care Center, Acer Collection, Acer Configuration Manager, Acer Portal, abPhoto, abFiles |
| Additional Features | * Ultra Thin 18.9 mm, All Metal Form Factor, 3220 mAh Li-ion Battery, Fingerprint Reader with Windows Hello Functionality, Compatible with Cortana with Voice |
Warranty
| Warranty Summary | * 1 Year International Travelers Warranty (ITW) |
|---|---|
| Warranty Service Type | * Onsite |
| Covered in Warranty | * Manufacturing Defects |
| Not Covered in Warranty | * Physical Damage |
| Domestic Warranty | * 1 Year |
| International Warranty | * 1 Yea |
I an talking about HDD
after EOS update i am unable to access
So it worked before? If yes, can you please boot the previous version to make sure it still works and make a debug log there? Holding Shift or Escape during power up leads you into the boot menu where you can select the version to boot into.
I have attach BIOS with mobile clicks
I dont have knowledge about BIOS so please check & helpme out
Hi @egrath
I have tried withholding Shift key but unable to jump to the previous version
It opens up a terminal bash
Do you know which command I have to run
In your first Photo there’s a strong indication that your HDD has some serious fault, as it’s even not recognized as a HDD in the BIOS (“HDD1 Model Name: None”). Nothing that we can change from a Operating System level.
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