App-Center plugins missing

[Brunzlow]

Hello, I have problems with the app center. The update does not work, a plugin is missing. Already browsed all posts, but no solution found. If someone could help me, that would be very nice.

packagekit-refine
rpm-ostree
epiphany

[Byron_Diaz]

Hi, please access the Terminal app and enter this command:

eos-updater-ctl update
flatpak update --appstream -y
flatpak update -y

[egrath]

In addition to the commands Byron_Diaz gave, can you please also provide us with a diagnostic if the problem still persists.

eos-diagnostics

[wjt]

@Brunzlow

packagekit-refine
rpm-ostree
epiphany

Endless OS doesn’t use packagekit, rpm-ostree or epiphany, so there’s no reason these plugins should be present. The cause of this issue must be something else!

Please run:

gnome-software --quit
gnome-software --verbose 2>&1 | tee gnome-software.log

then reproduce the problem. Now, hit Ctrl+C. Run:

eos-diagnostics

and attach both the diagnostic file, and gnome-software.log from your home directory.

[Brunzlow]

Hi, thanks for your suggestions. Did it all. Attached now the files. Thank you in advance (838,2 KB) gnome-software.log (436,4 KB)

[Brunzlow]

again …eos-diagnostic-200829_113217_UTC 0200.txt (838,2 KB)

[mwleeds]

These errors in your gnome-software log are suspicious:

09:31:07:0528 OSTree Ignoring remote ‘gnome’ due to no valid collection ID being configured for it: Remote "gnome" not found
09:31:07:0528 OSTree Ignoring remote ‘gnome-apps’ due to no valid collection ID being configured for it: Remote "gnome-apps" not found

But I don’t have a solution, sorry.

[wjt]

A couple of ideas:

1. Do you have parental controls configured for this user? What does malcontent-client display if you run it in a Terminal window?
2. You have org.gnome.Iagno installed from eos-apps, but this should have been moved to flathub many OS updates ago. Please open a Terminal window and run:

pkexec /usr/sbin/eos-update-flatpak-repos

You will need to authenticate. Once it is complete, please copy the output to a text file, save it, and restart your computer.

[Brunzlow]

Hello, did as recommended, without success, everytime when running the proramm-app-tool “no such Metadata Object hfu9988w9934b …” .Enclosed the txt-file with pkexec output.eos-update-flatpak-repos-200911.txt (1,0 KB)

[Brunzlow]

No such metadata object 0cf327988d5c326bf3efaa4251ef019ee2006d84f1eb6736c03b6cd6a9bc5e3a.commit

[wjt]

OK, this is a good clue. Thanks for providing the full output. Run these two commands:

gnome-software --quit
flatpak uninstall app/org.gnome.Iagno/x86_64/eos3

If that succeeds, open the app center again and try to update once again.

If it fails, try:

gnome-software --quit
pkexec eos-fix-ostree-repo

(It will take a long time).

[Brunzlow]

Hi, after uninstalling app started without errror message, now it’s updating 30 - 40 apps, it takes some time …

[Brunzlow]

OK, it works so far, everything was updated except “com.endlessm.apps.platform 3” and “freedesktop.platform 19.08.12”. Any idea? And many thanks for your help.