Hi,
I just run the command. The file that you wanted to see is empty.
Issues with updates - I am not able to update anything
Hi Egrath,
Do you have any other command that I could run? Not sure why this command didn’t work. The file was made, but it is empty.
help to updates my loptop i connot open fast very downloading what can i do please help some
Something that would help us a lot to understand the problem would be this:
- Open the application called ‘Terminal’
- In this application run the command:
eos-diagnostics
- The above command will create a file with the information of your system (example: eos-diagnostic-160614_111731_UTC + 0100.txt); Send us this file so we can analyze and see a possible solution
1 Like
Hi there,
Could somebody help me as well because my issue is not resolved. I did everything asked, but I am not able to update and “remote gnome” is still not found. No plugin could handle updates. Please check last files I sent. The last command which Egrath gave me made and empty file.
Regards,
Irena
- Open the application called ‘Terminal’
- In this application run the command:
sudo eos-rollback
irena@endless:~$ sudo eos-rollback
Are you sure you want to rollback to the previous OS version? [y/N] y
Old deployments…
Deployment 0:
Index: 0
Checksum: 2128f7fcd1e89f1074d5e71ae62044a0ba4051c4a6d4ecb960851e34ff7637b8
Boot checksum: 6d8010b0bf19cfcbf53b7e69ed0a6739899190b17862f0cb0e3c44f12364a877
OS: eos
Deploy serial: 0
Boot serial: 0
Deployment 1:
Index: 1
Checksum: 1dad9d3208096bbe175596e56fc7940170c8846254a6ef986cc0c4efc806c4f2
Boot checksum: f06d9c048f928e677da6c5f2afe3d877d105d40f7385532eed76e116dd79e510
OS: eos
Deploy serial: 0
Boot serial: 0
New deployments…
Deployment 0:
Index: 1
Checksum: 1dad9d3208096bbe175596e56fc7940170c8846254a6ef986cc0c4efc806c4f2
Boot checksum: f06d9c048f928e677da6c5f2afe3d877d105d40f7385532eed76e116dd79e510
OS: eos
Deploy serial: 0
Boot serial: 0
Deployment 1:
Index: 0
Checksum: 2128f7fcd1e89f1074d5e71ae62044a0ba4051c4a6d4ecb960851e34ff7637b8
Boot checksum: 6d8010b0bf19cfcbf53b7e69ed0a6739899190b17862f0cb0e3c44f12364a877
OS: eos
Deploy serial: 0
Boot serial: 0
Freed objects: 43.8 MB
Rollback complete. Please reboot the computer to start the previous OS version.
irena@endless:~$
I wil restart my laptop now. What should I do next?
I just received this in the same terminal window after making the file uploaded above.
irena@endless:~$ eos-diagnostics
Endless OS Diagnostics file saved as:
/sysroot/home/irena/eos-diagnostic-201101_120252_UTC+0100.txt
Please send that file (not this message!) to the Endless Community or Support.
irena@endless:~$ Gtk-Message: 12:11:41.509: Failed to load module “canberra-gtk-module”
Gtk-Message: 12:11:41.510: Failed to load module “canberra-gtk-module”
Gtk-Message: 12:12:32.226: Failed to load module “canberra-gtk-module”
Gtk-Message: 12:12:32.227: Failed to load module “canberra-gtk-module”
Gtk-Message: 12:13:07.745: Failed to load module “canberra-gtk-module”
Gtk-Message: 12:13:07.746: Failed to load module “canberra-gtk-module”
Gtk-Message: 12:15:50.145: Failed to load module “canberra-gtk-module”
Gtk-Message: 12:15:50.146: Failed to load module “canberra-gtk-module”
Gtk-Message: 12:16:50.644: Failed to load module “canberra-gtk-module”
Gtk-Message: 12:16:50.645: Failed to load module “canberra-gtk-module”
Gtk-Message: 12:18:15.194: Failed to load module “canberra-gtk-module”
Gtk-Message: 12:18:15.194: Failed to load module “canberra-gtk-module”
These messages can be ignored, they have nothing to do with your particular issue. I’m currently working on a script which eventually could help you to find the root cause, but it’s not ready yet.
/edit: Can you please do the following:
1.) Paste the content from below into a new File (with gedit), then save it as check.sh in your home directory.
#!/bin/bash
TEMPFILE=/tmp/remote-ls.txt
flatpak remote-ls -d -a > ${TEMPFILE}
ostree refs | grep -E ":.*/.*\." | sort | awk -F ':' '{print $2}' | while read line
do
APPID=$(echo $line | awk -F '/' '{print $2}')
ARCH=$(echo $line | awk -F '/' '{print $3}')
BRANCH=$(echo $line | awk -F '/' '{print $4}')
cat ${TEMPFILE} | grep ${APPID}/${ARCH}/${BRANCH} 2>/dev/null 1>&2
if [ $? -ne 0 ]; then
echo NOT FOUND: ${APPID}/${ARCH}/${BRANCH}
fi
done
rm ${TEMPFILE}
- Open a Terminal
- Execute:
chmod +x ~/check.sh
~/check.sh
- If there is any output, paste it here in this thread.
1 Like
Hi Egrath,
Thank you for the message. I will do all steps a bit later because I am working in this moment. Just wanted clarification for step 1. Do I paste content in step 1 to gnome terminal and than make the new file? What kind of new file I have to make and save? Really sorry for so many questions. I am learning as we communicate.
Regards,
Irena
Open gedit, then paste it there and save it to a file. Gedit is the Text Editor.
Hi Egrath,
Thank you for the reply. Unfortunately, I am not able to open gedit. There is a name in applications, and it gives me an option to open it in app center, but app center is showing notification “sorry, there are no details for that application”. Before I had the same issue with Terminal application.
Please disregard above message. I managed to open gedit. File is saved.
This is the output after executing commands:
irena@endless:~$ chmod +x ~/check.sh
irena@endless:~$ ~/check.sh
NOT FOUND: org.gnome.Solitaire/x86_64/eos3
irena@endless:~$
OK this helps, please uninstall Solitaire with:
flatpak uninstall -y org.gnome.Solitaire/x86_64/eos3
Now reboot your computer and check if you can update your system.
irena@endless:~$ flatpak uninstall -y org.gnome.Solitaire/x86_64/eos3
ID Branch Op
- [-] org.gnome.Solitaire eos3 r
Uninstall complete.
irena@endless:~$
Hi Egrath,
As you can see, I uninstalled Solitaire. I restarted my laptop as well. The app center is still shoving the same notification “remote” gnome not found, no plugin to get-updates.
Hi Egrath,
Do you have any other scripts to try? I didn’t realize that this can be such a major issue.
Hi Egrath
I hope you are ok. Do you have anything else I could try. Still no updates.
Regards,
Irena