No wifi adapter found acer

Dear community.
My problem is similar to others: no wifi adapter found. I read the previous solutions, please help me too. Thanks!

eos-diagnostic-200719_172547_UTC 0200.txt (678,7 kB)

Hi,
first of all - update your system to the latest version, by opening up a Terminal and then run:

eos-updater-ctl update

This will take some time. When it’s finished, reboot and you should be at 3.8.4 - if the problem still persists, write in this thread and provide a new diagnostic from 3.8.4.

1 Like

Thank you for your quick reply. This is what the terminal prints:

peter@endless:~$ eos-updater-ctl update
Changed state to Polling
Changed state to UpdateAvailable
======= Properties =======
State: Polling
CurrentID: ‘0b74b32237cc0e9286858dd800dbc4aff7245e02b3f5586af232ca49ace6704a’
DownloadSize: int64 0
DownloadedBytes: int64 1114
ErrorCode: uint32 0
ErrorMessage: ‘’
ErrorName: ‘’
FullDownloadSize: int64 1751695393
FullUnpackedSize: int64 4080130733
OriginalRefspec: ‘eos:os/eos/amd64/eos3a’
UnpackedSize: int64 0
UpdateID: ‘95d6a2e63ce0ed4595d16f9be267d8eff832da56145a9659ffaceb44955bfae3’
UpdateLabel: ‘200706-141716’
UpdateMessage: ‘Built with eos-ostree-builder Release_3.8.3’
UpdateRefspec: ‘eos:os/eos/amd64/eos3a’
Version: ‘3.8.4’

Changed state to Fetching
Changed state to Error
======= Properties =======
State: Fetching
CurrentID: ‘0b74b32237cc0e9286858dd800dbc4aff7245e02b3f5586af232ca49ace6704a’
DownloadSize: int64 0
DownloadedBytes: int64 1114
ErrorCode: uint32 0
ErrorMessage: ‘’
ErrorName: ‘’
FullDownloadSize: int64 1751695393
FullUnpackedSize: int64 4080130733
OriginalRefspec: ‘eos:os/eos/amd64/eos3a’
UnpackedSize: int64 0
UpdateID: ‘95d6a2e63ce0ed4595d16f9be267d8eff832da56145a9659ffaceb44955bfae3’
UpdateLabel: ‘200706-141716’
UpdateMessage: ‘Built with eos-ostree-builder Release_3.8.3’
UpdateRefspec: ‘eos:os/eos/amd64/eos3a’
Version: ‘3.8.4’

Traceback (most recent call last):
File “/usr/bin/eos-updater-ctl”, line 409, in
main()
File “/usr/bin/eos-updater-ctl”, line 405, in main
sys.exit(args.function(**args_dict))
File “/usr/bin/eos-updater-ctl”, line 213, in command_update
apply_result = command_apply(block=True, quiet=quiet)
File “/usr/bin/eos-updater-ctl”, line 195, in command_apply
return command_dbus(‘apply’, block, quiet)
File “/usr/bin/eos-updater-ctl”, line 159, in command_dbus
proxy.call_sync(qualified_method_name, parameters, 0, -1, None)
gi.repository.GLib.Error: g-io-error-quark: GDBus.Error:com.endlessm.Updater.Error.WrongState: Can’t call Apply() while in state Error (36)

  1. Open the application called ‘Terminal’
  2. In this application run the command:

sudo ostree admin upgrade

Thanks for your help, I typed in, something changed after rebooting, wifi isn’t there yet, I’ll continue tomorrow. Good night!

Please keep us updated.

I repeated the previous command:
eos-updater-ctl update

I’m not sure I did well.

peter@endless:~$ eos-updater-ctl update
Changed state to Polling
Changed state to Ready
======= Properties =======
State: Ready
CurrentID: ‘95d6a2e63ce0ed4595d16f9be267d8eff832da56145a9659ffaceb44955bfae3’
DownloadSize: int64 0
DownloadedBytes: int64 0
ErrorCode: uint32 0
ErrorMessage: ‘’
ErrorName: ‘’
FullDownloadSize: int64 0
FullUnpackedSize: int64 0
OriginalRefspec: ‘’
UnpackedSize: int64 0
UpdateID: ‘’
UpdateLabel: ‘’
UpdateMessage: ‘’
UpdateRefspec: ‘’
Version: ‘’

Traceback (most recent call last):
File “/usr/bin/eos-updater-ctl”, line 409, in
main()
File “/usr/bin/eos-updater-ctl”, line 405, in main
sys.exit(args.function(**args_dict))
File “/usr/bin/eos-updater-ctl”, line 209, in command_update
force=force, timeout=timeout)
File “/usr/bin/eos-updater-ctl”, line 191, in command_fetch
return command_dbus(‘fetch’, block, quiet, parameters)
File “/usr/bin/eos-updater-ctl”, line 159, in command_dbus
proxy.call_sync(qualified_method_name, parameters, 0, -1, None)
gi.repository.GLib.Error: g-io-error-quark: GDBus.Error:com.endlessm.Updater.Error.WrongState: Can’t call Fetch() while in state Ready (36)

Please take a look. I look forward to your advice. Thanks!

gi.repository.GLib.Error: g-io-error-quark: GDBus.Error:com.endlessm.Updater.Error.WrongState: Can’t call Fetch() while in state Ready (36)

this usually means that you are already at the latest version. Can you please verify you’re on 3.8.4 with the following command:

cat /etc/lsb-release

This should output something like:

DISTRIB_ID=Endless
DISTRIB_RELEASE=3.8.4
DISTRIB_CODENAME=endless
DISTRIB_DESCRIPTION="Endless 3.8.4"

If you are on 3.8.4 and still have no Wifi, please attach a new Diagnostic.

Dear community. I executed the instruction:

DISTRIB_ID=Endless
DISTRIB_RELEASE=3.8.4
DISTRIB_CODENAME=endless
DISTRIB_DESCRIPTION=“Endless 3.8.4”

There is no wifi window in the settings.

So, unfortunately, I attach a new diagnostics:

eos-diagnostic-200720_162422_UTC 0200.txt (1,1 MB)

Thanks for the help!

Hello @Peter_Eles,

After some searching, unfortunately, this wireless chipset “BCM43142” is not supported properly in most of the kernel versions.

I would suggest you get a USB WiFi dongle for this laptop, you may reference this list: https://elinux.org/RPi_USB_Wi-Fi_Adapters#Working_USB_Wi-Fi_Adapters

In the meantime, I am reporting this issue to the Endless Engineering team, hopefully, this will be fixed in future releases.

Dear Yung!
Thank you for your response.
Before ‘Endless’, I had two other types of ‘linux’ on my computer.
Both had wifi. But both broke down about two to three years later.
That’s why I tried this version now. I admit that my machine is not the best, but I still want to use it. One more thing came to mind, maybe I made a mistake there when I plugged in the cable net during installation.
If you agree, I will reinstall without cable to see if it boosts the wifi option.
I’ll wait for your answer before I start the operation.
Thanks

Hi, the main issue is, that previously the WiFi Adapter was supported by Linux with Kernels <5 with a proprietary driver (Broadcom-STA) which is no longer included in recent kernels :frowning:

Hi, okay, ‘solved’ :zzz: :zzz: :zzz: :zzz: :zzz:

i have the same issue…i was able to connect my computer to wifi earlier today but when i got back, im unable to do so…please help

Can you please provide us with a diagnostic for further analysis of your specific device.

1 .Open up “Terminal”
2. Type eos-diagnostics, then press Enter
3. Upload the generated file here in this thread.

hi please see the diagnostic
eos-diagnostic-200723_215341_UTC 0800.txt (724.8 KB)

From what i see, your problem may seem similar but has another root cause. In your device there’s a Intel Wireless-AC 3168 card built in, which is supported. This device has two components, namely the WIFI card and a Bluetooth adaptor.

Now for the problem: The wireless part of the device isn’t event seen on the hardware-level, so i assume one of the following options:

  1. It’s either deactivated completely by some hardware or BIOS switch
  2. It’s defective

Please enter your BIOS and check if there is some option to disable the Wireless card.

Thank you. Im really new to this. how can i disable wireless card? where should i go? or how can i enter BIOS?

Hi just followed your instruction and not able to find an option to disable wifi card, what should i do next?

You need to replace your computer or make friends with cable net, like me.
No more wifi.