No wifi adapter found acer

Peter_Eles · July 19, 2020, 3:37pm

Dear community.
My problem is similar to others: no wifi adapter found. I read the previous solutions, please help me too. Thanks!

eos-diagnostic-200719_172547_UTC 0200.txt (678,7 kB)

egrath · July 19, 2020, 4:33pm

Hi,
first of all - update your system to the latest version, by opening up a Terminal and then run:

eos-updater-ctl update

This will take some time. When it’s finished, reboot and you should be at 3.8.4 - if the problem still persists, write in this thread and provide a new diagnostic from 3.8.4.

Peter_Eles · July 19, 2020, 6:06pm

Thank you for your quick reply. This is what the terminal prints:

peter@endless:~$ eos-updater-ctl update
Changed state to Polling
Changed state to UpdateAvailable
======= Properties =======
State: Polling
CurrentID: ‘0b74b32237cc0e9286858dd800dbc4aff7245e02b3f5586af232ca49ace6704a’
DownloadSize: int64 0
DownloadedBytes: int64 1114
ErrorCode: uint32 0
ErrorMessage: ‘’
ErrorName: ‘’
FullDownloadSize: int64 1751695393
FullUnpackedSize: int64 4080130733
OriginalRefspec: ‘eos:os/eos/amd64/eos3a’
UnpackedSize: int64 0
UpdateID: ‘95d6a2e63ce0ed4595d16f9be267d8eff832da56145a9659ffaceb44955bfae3’
UpdateLabel: ‘200706-141716’
UpdateMessage: ‘Built with eos-ostree-builder Release_3.8.3’
UpdateRefspec: ‘eos:os/eos/amd64/eos3a’
Version: ‘3.8.4’

Changed state to Fetching
Changed state to Error
======= Properties =======
State: Fetching
CurrentID: ‘0b74b32237cc0e9286858dd800dbc4aff7245e02b3f5586af232ca49ace6704a’
DownloadSize: int64 0
DownloadedBytes: int64 1114
ErrorCode: uint32 0
ErrorMessage: ‘’
ErrorName: ‘’
FullDownloadSize: int64 1751695393
FullUnpackedSize: int64 4080130733
OriginalRefspec: ‘eos:os/eos/amd64/eos3a’
UnpackedSize: int64 0
UpdateID: ‘95d6a2e63ce0ed4595d16f9be267d8eff832da56145a9659ffaceb44955bfae3’
UpdateLabel: ‘200706-141716’
UpdateMessage: ‘Built with eos-ostree-builder Release_3.8.3’
UpdateRefspec: ‘eos:os/eos/amd64/eos3a’
Version: ‘3.8.4’

Traceback (most recent call last):
File “/usr/bin/eos-updater-ctl”, line 409, in
main()
File “/usr/bin/eos-updater-ctl”, line 405, in main
sys.exit(args.function(**args_dict))
File “/usr/bin/eos-updater-ctl”, line 213, in command_update
apply_result = command_apply(block=True, quiet=quiet)
File “/usr/bin/eos-updater-ctl”, line 195, in command_apply
return command_dbus(‘apply’, block, quiet)
File “/usr/bin/eos-updater-ctl”, line 159, in command_dbus
proxy.call_sync(qualified_method_name, parameters, 0, -1, None)
gi.repository.GLib.Error: g-io-error-quark: GDBus.Error:com.endlessm.Updater.Error.WrongState: Can’t call Apply() while in state Error (36)

LeandroStanger · July 19, 2020, 7:04pm

Open the application called ‘Terminal’
In this application run the command:

sudo ostree admin upgrade

Peter_Eles · July 19, 2020, 7:30pm

Thanks for your help, I typed in, something changed after rebooting, wifi isn’t there yet, I’ll continue tomorrow. Good night!

Byron_Diaz · July 20, 2020, 12:20am

Please keep us updated.

Peter_Eles · July 20, 2020, 3:57am

I repeated the previous command:
eos-updater-ctl update

I’m not sure I did well.

peter@endless:~$ eos-updater-ctl update
Changed state to Polling
Changed state to Ready
======= Properties =======
State: Ready
CurrentID: ‘95d6a2e63ce0ed4595d16f9be267d8eff832da56145a9659ffaceb44955bfae3’
DownloadSize: int64 0
DownloadedBytes: int64 0
ErrorCode: uint32 0
ErrorMessage: ‘’
ErrorName: ‘’
FullDownloadSize: int64 0
FullUnpackedSize: int64 0
OriginalRefspec: ‘’
UnpackedSize: int64 0
UpdateID: ‘’
UpdateLabel: ‘’
UpdateMessage: ‘’
UpdateRefspec: ‘’
Version: ‘’

Traceback (most recent call last):
File “/usr/bin/eos-updater-ctl”, line 409, in
main()
File “/usr/bin/eos-updater-ctl”, line 405, in main
sys.exit(args.function(**args_dict))
File “/usr/bin/eos-updater-ctl”, line 209, in command_update
force=force, timeout=timeout)
File “/usr/bin/eos-updater-ctl”, line 191, in command_fetch
return command_dbus(‘fetch’, block, quiet, parameters)
File “/usr/bin/eos-updater-ctl”, line 159, in command_dbus
proxy.call_sync(qualified_method_name, parameters, 0, -1, None)
gi.repository.GLib.Error: g-io-error-quark: GDBus.Error:com.endlessm.Updater.Error.WrongState: Can’t call Fetch() while in state Ready (36)

Please take a look. I look forward to your advice. Thanks!

egrath · July 20, 2020, 4:06am

gi.repository.GLib.Error: g-io-error-quark: GDBus.Error:com.endlessm.Updater.Error.WrongState: Can’t call Fetch() while in state Ready (36)

this usually means that you are already at the latest version. Can you please verify you’re on 3.8.4 with the following command:

cat /etc/lsb-release

This should output something like:

DISTRIB_ID=Endless
DISTRIB_RELEASE=3.8.4
DISTRIB_CODENAME=endless
DISTRIB_DESCRIPTION="Endless 3.8.4"

If you are on 3.8.4 and still have no Wifi, please attach a new Diagnostic.

Peter_Eles · July 20, 2020, 2:33pm

Dear community. I executed the instruction:

DISTRIB_ID=Endless
DISTRIB_RELEASE=3.8.4
DISTRIB_CODENAME=endless
DISTRIB_DESCRIPTION=“Endless 3.8.4”

There is no wifi window in the settings.

So, unfortunately, I attach a new diagnostics:

eos-diagnostic-200720_162422_UTC 0200.txt (1,1 MB)

Thanks for the help!

EndlessYung · July 21, 2020, 7:36am

Hello @Peter_Eles,

After some searching, unfortunately, this wireless chipset “Broadcom BCM43142” is not supported properly in most of the kernel versions.

I would suggest you get a USB WiFi dongle for this laptop, you may reference this list: https://elinux.org/RPi_USB_Wi-Fi_Adapters#Working_USB_Wi-Fi_Adapters

In the meantime, I am reporting this issue to the Endless Engineering team, hopefully, this will be fixed in future releases.

Peter_Eles · July 21, 2020, 4:22pm

Dear Yung!
Thank you for your response.
Before ‘Endless’, I had two other types of ‘linux’ on my computer.
Both had wifi. But both broke down about two to three years later.
That’s why I tried this version now. I admit that my machine is not the best, but I still want to use it. One more thing came to mind, maybe I made a mistake there when I plugged in the cable net during installation.
If you agree, I will reinstall without cable to see if it boosts the wifi option.
I’ll wait for your answer before I start the operation.
Thanks

egrath · July 21, 2020, 5:07pm

Hi, the main issue is, that previously the WiFi Adapter was supported by Linux with Kernels <5 with a proprietary driver (Broadcom-STA) which is no longer included in recent kernels

Peter_Eles · July 22, 2020, 3:05am

Hi, okay, ‘solved’

nelson_flores · July 23, 2020, 12:08pm

i have the same issue…i was able to connect my computer to wifi earlier today but when i got back, im unable to do so…please help

egrath · July 23, 2020, 1:29pm

Can you please provide us with a diagnostic for further analysis of your specific device.

1 .Open up “Terminal”
2. Type eos-diagnostics, then press Enter
3. Upload the generated file here in this thread.

nelson_flores · July 23, 2020, 1:51pm

hi please see the diagnostic
eos-diagnostic-200723_215341_UTC 0800.txt (724.8 KB)

egrath · July 23, 2020, 2:34pm

From what i see, your problem may seem similar but has another root cause. In your device there’s a Intel Wireless-AC 3168 card built in, which is supported. This device has two components, namely the WIFI card and a Bluetooth adaptor.

Now for the problem: The wireless part of the device isn’t event seen on the hardware-level, so i assume one of the following options:

It’s either deactivated completely by some hardware or BIOS switch
It’s defective

Please enter your BIOS and check if there is some option to disable the Wireless card.

nelson_flores · July 23, 2020, 2:38pm

Thank you. Im really new to this. how can i disable wireless card? where should i go? or how can i enter BIOS?

nelson_flores · July 23, 2020, 5:43pm

Hi just followed your instruction and not able to find an option to disable wifi card, what should i do next?

Peter_Eles · July 23, 2020, 7:43pm

You need to replace your computer or make friends with cable net, like me.
No more wifi.