No Wifi visible after upgrating to 3.6.2

[warmonkey]

Hi,

I bought an Asus VivoBook S510QR-BR011. It came with Endless OS 3.6.1.
After doing the update using the wifi it upgraded to 3.6.2.
After the upgrade, it doens’t see any wifi network anymore.
My phone and another computer can connect fine to that same wifi.

Thanks for your help.

eos-diagnostic-190816_141050_UTC 0200.txt (717.9 KB)

[Daniel]

Sorry for the inconvenience here. Can you please describe in a bit more detail what you’re seeing?
Or perhaps post a screenshot of the wifi settings panel, the wifi network list, or the condition that you’re seeing?

It would also be useful if you could open Terminal and run
nmcli
and then paste the output here.
Same again for
nmcli d wifi list

[warmonkey]

Hi Daniel,

Here is the output of the commands in the terminal>

verre@endless:~$ nmcliverre@endless:~$ nmcli
wlp1s0: disconnected
“Realtek RTL8822BE 802.11a/b/g/n/ac”
wifi (rtw_pci), DC:F5:05:D9:E5:8D, hw, mtu 1500

lo: unmanaged
“lo”
loopback (unknown), 00:00:00:00:00:00, sw, mtu 65536

Use “nmcli device show” to get complete information about known devices and
“nmcli connection show” to get an overview on active connection profiles.

Consult nmcli(1) and nmcli-examples(5) manual pages for complete usage details.
verre@endless:~$ nmcli d wifi list
IN-USE SSID MODE CHAN RATE SIGNAL BARS SECURITY
verre@endless:~$

from the Endless laptop

From the windows Computer

[Daniel]

Thanks for the info.
Please run one more test:
After attempting to scan for wifi networks and observing the empty list like in your screenshot, please open Terminal and run :
cat /proc/interrupts

And paste the output here.

[warmonkey]

Hi Daniel,

Here are the results

verre@endless:~$ cat /proc/interrupts
CPU0 CPU1 CPU2 CPU3
0: 36 0 0 0 IR-IO-APIC 2-edge timer
1: 0 192 0 0 IR-IO-APIC 1-edge i8042
7: 565 0 0 0 IR-IO-APIC 7-fasteoi pinctrl_amd
8: 0 0 1 0 IR-IO-APIC 8-edge rtc0
9: 0 6 0 0 IR-IO-APIC 9-fasteoi acpi
14: 0 0 10466 0 IR-IO-APIC 14-edge AMD0010:03
18: 0 0 0 437 IR-IO-APIC 18-fasteoi ehci_hcd:usb1
19: 0 0 0 32727 IR-IO-APIC 19-fasteoi ahci[0000:00:11.0]
24: 0 0 0 0 PCI-MSI 4096-edge AMD-Vi
25: 0 0 0 0 IR-IO-APIC 23-fasteoi rtwpci
26: 0 0 0 0 IR-PCI-MSI 40960-edge PCIe PME
28: 0 0 3 0 IR-PCI-MSI 51200-edge PCIe PME, pciehp
29: 0 0 0 0 IR-PCI-MSI 262144-edge xhci_hcd
30: 0 0 0 0 IR-PCI-MSI 262145-edge xhci_hcd
31: 0 0 0 0 IR-PCI-MSI 262146-edge xhci_hcd
32: 0 0 0 0 IR-PCI-MSI 262147-edge xhci_hcd
33: 0 0 0 0 IR-PCI-MSI 262148-edge xhci_hcd
34: 565 0 0 0 amd_gpio 65 ELAN1200:00
36: 5132 0 0 0 IR-PCI-MSI 16384-edge amdgpu
38: 0 91 0 0 IR-PCI-MSI 1048576-edge amdgpu
40: 0 0 205 0 IR-PCI-MSI 18432-edge snd_hda_intel:card0
41: 0 0 0 653 IR-IO-APIC 22-fasteoi snd_hda_intel:card1
NMI: 2 1 2 1 Non-maskable interrupts
LOC: 7962 7181 7924 7684 Local timer interrupts
SPU: 0 0 0 0 Spurious interrupts
PMI: 2 1 2 1 Performance monitoring interrupts
IWI: 0 0 0 0 IRQ work interrupts
RTR: 0 0 0 0 APIC ICR read retries
RES: 23041 17400 21717 19027 Rescheduling interrupts
CAL: 4170 4015 2896 3679 Function call interrupts
TLB: 1640 945 1385 1071 TLB shootdowns
TRM: 0 0 0 0 Thermal event interrupts
THR: 0 0 0 0 Threshold APIC interrupts
DFR: 0 0 0 0 Deferred Error APIC interrupts
MCE: 0 0 0 0 Machine check exceptions
MCP: 1 1 1 1 Machine check polls
HYP: 0 0 0 0 Hypervisor callback interrupts
HRE: 0 0 0 0 Hyper-V reenlightenment interrupts
HVS: 0 0 0 0 Hyper-V stimer0 interrupts
ERR: 0
MIS: 0
PIN: 0 0 0 0 Posted-interrupt notification event
NPI: 0 0 0 0 Nested posted-interrupt event
PIW: 0 0 0 0 Posted-interrupt wakeup event
verre@endless:~$

[Daniel]

Thanks for sharing this and apologies again for the inconvenience.
Your wifi device is not getting any interrupts.
We have a fix for this (to make it use MSI interrupts instead) which will be shipped in the next Endless update. I’ll reply when I have more info about the availability there.

[Daniel]

Thanks again for your help here.
This problem should be fixed in Endless 3.6.3~beta2
This will soon be released as an official update, but if you are interested in testing beforehand, you can follow these instructions to enable beta updates:

Getting Started | Beta Testing Program

Dual booting on a Windows computer One of the easiest ways to try Endless OS is by installing it on your computer alongside your current operating system. This will give you the option, at start up, of which operating system you want to use. It will not make any changes to your existing Windows environment or files, but it will give Endless OS the ability to use your hardware directly and save files and changes there between reboots. To install Endless OS beta in a dual boot with Windows, first…

[warmonkey]

Hi Daniel,

With no network interface, how can i get the updates for the OS to get the problem fixed?
Do you have a file i can run from the USB stick ?

Thanks

Regards

[Daniel]

Follow these instructions to access the grub bootloader menu:

After an update, my computer does not boot. How do I recover?

When you get to this menu, go to “Advanced” (or similar - can’t recall the exact wording) and you will be able to boot the previous version of Endless, which will have working wifi.

Then update the OS from there (3.6.3 is now officially released, no longer to switch to the beta channel) and reboot into the fixed version.

[warmonkey]

Hi Daniel,

The rollback version I have is 3.5.7 but i"m unable to get any updates.
Well i check the update queue, there are 53 updates pending and when I hit the button Restart & Update, nothing happens.

Regards

[Daniel]

Those sound like app updates. If/when it sees an OS update it will appear in that app center updates screen but as an orange banner at the top. Try clicking the refresh button in the top left of that screen.

If the update still hasn’t appeared after a few minutes, please gather another diagnostic log from that point and post it here.