TLS certificate

when I want to install “web” application from App center, I get an error : "sorry something went wrong Failed to get permissions unacceptable TLS certificate


Please send a disgnostic by following these instructions: How do I make a debug log of Endless OS?

eos-diagnostic-200630_184040_UTC 0300.txt (1.0 MB)
thanks a lot for your help

please update to the latest version of Endless with the following procedure:

  1. Open Terminal
  2. Run:
eos-updater-ctl update

This will fetch the latest version available and install it.

i am sorry but it doesn’ work
I get the following message
g-io-error-quark: GDBus.Error:com.endlessm.Updater.Error.WrongState: Can’t call Fetch() while in state Ready (36)

Upgrade to Endless OS 3.8.3

Settings :arrow_right: Details :arrow_right: Look for updates

You will upgrade to Endless OS 3.3.20. Repeat the same procedure to upgrade to Endless OS 3.8.3

When I click on updates it shows : “No updates available”

someone can help? The app center doesn’t show updates and I have the 3.3.3 version ?

you could also try the command sudo ostree admin upgrade to update via Terminal.

it still doesn’t work
I get an error when i run the command:
error: Unacceptable TLS certififcate

I am sorry but it doesn’t work.

When i run the command you said to me,

I get the following error message :

" error : Unacceptable TLS certificate"

Can you help me with this?


Le mer. 1 juil. 2020 à 20:26, Byron Díaz via Endless Community a écrit :

please is there someone who gets solution ?
I can’t update and get error message : Unacceptable TLS certificate
What does it mean?

  1. Open the application called ‘Terminal’
  2. In this application run the command:

eos-updater-ctl update --force

I am sorry but here is the answer of the command:
Usage: eos-updater-ctl [-h] [- -quiet] command …
eos-updater-ctl: error: unrecognized arguments: --force

Please this is the file asked by Byroneos-diagnostic-200704_233621_UTC 0300.txt (952.2 KB)

@raphael1 do you have any other devices on the same Internet connection? Are they able to connect to websites? On your Endless computer can you access

yes, i can go from my endless computer to

@raphael1 can you run the following from a terminal?

ostree remote refs eos

If that fails with the same unacceptable TLS certificate error, can you run the following:

GNUTLS_DEBUG_LEVEL=4 G_MESSAGES_DEBUG=GLib-Net ostree remote refs eos &> debug.txt

and then upload the file debug.txt here?

Another thought is that perhaps the trusted CA certificates on your system are broken. Can you show the output of sudo ostree admin config-diff?

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