Update fail. Use Endless OS 3.3.19

english help
1

Please attach the eos-diagnostic log file for any Endless OS problems, and a screenshot or camera image of the error message itself.

To generate an eos-diagnostic file:

  1. Open the application called ‘Terminal’. You can search for it by typing into the search bar on the desktop.
  2. In the Terminal, type the command: eos-diagnostics
  3. The above command will create a file with the information of your system (example: eos-diagnostic-160614_111731_UTC + 0100.txt); Send us this file so we can analyze it and seek a possible solution
1 Like
2

Something that would help us a lot to understand the problem would be this:

  1. Open the application called ‘Terminal’
  2. In this application run the command:

eos-diagnostics

  1. The above command will create a file with the information of your system (example: eos-diagnostic-160614_111731_UTC + 0100.txt); Send us this file so we can analyze and see a possible solution
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eos-diagnostic-190224_083029_UTC 0200.txt (322,6 КБ)

4

eos-diagnostic-190305_222341_UTC 0200.txt (347,4 КБ)

Hi. I cant update endless os. Current version 3.3.19. When try to update, update fail.

5
  1. Open the application called ‘Terminal’
  2. In this application run the command:
rm -f eos-fix-ostree-repo
wget https://raw.githubusercontent.com/endlessm/eos-meta/master/eos-tech-support/eos-fix-ostree-repo
chmod +x eos-fix-ostree-repo
sudo ./eos-fix-ostree-repo && flatpak update -y
6

hi.
I have run the command but it didn’t work.

Снимок экрана от 2019-03-06 21-28-08.jpg1920×1080 861 KB

7

Hello.
I still can’t update my os.

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  1. Open the application called ‘Terminal’
  2. In this application run the command:

sudo grub-editenv - create

  1. Restart your computer and try to update again
9

I ran the command but nothing happened.
After reboot nothing happened too.

10

@wjt @ramcq Could help?

11

Снимок экрана от 2019-03-10 23-55-58.jpg1920×1080 1.16 MB

here is screenshot when i try to run the command

12

You have a Flatpak package installed from the gnome remote, but you don’t have the gnome remote configured. I think this is a bug in an OS script which switches various packages from the gnome remote to flathub.

===================
= Flatpak remotes =
===================
eos-apps     Endless Applications    https://ostree.endlessm.com/ostree/eos-apps  -             1        system 
eos-runtimes Endless OS and Runtimes https://ostree.endlessm.com/ostree/eos-amd64 -             1        system 
eos-sdk      Endless Runtime and SDK https://ostree.endlessm.com/ostree/eos-sdk   -             1        system 
flathub      Flathub                 https://dl.flathub.org/repo/                 -             1        system

====================
= Flatpak runtimes =
====================
...
org.gnome.Platform/x86_64/3.28                        gnome        919a927d133a  ?               1,3 ГБ     system 
...

Мар 05 22:23:18 endless eos-updater[908]: Fetch: failed to pull necessary new flatpaks for update: Remote "gnome" not found
Мар 05 22:23:18 endless eos-updater[908]: Changing to error state: org.gtk.GDBus.UnmappedGError.Quark._g_2dio_2derror_2dquark.Code1, 1, Remote "gnome" not found

Please run the following commands:

rm -f eos-update-flatpak-repos
wget https://raw.githubusercontent.com/endlessm/eos-boot-helper/135cc5c10a1731475aa8323b576bf6beec936789/eos-update-flatpak-repos
chmod +x eos-update-flatpak-repos
sudo ./eos-update-flatpak-repos

(This fetches and runs a new version of the buggy OS script, in which I’ve tried to fix your problem.) Then collect a new eos-diagnostics file, and post it here.

Finally, try updating your system again.

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eos-diagnostic-190313_204343_UTC 0200.txt (655,8 КБ)

14

hi.
i have tried to update os again but the update fail again.

I have attached a new eos-diagnostic file in a previous message

15

hi.
Is there any solution?

18

Did you try running the script I provided? What was the output?

(Sorry for the extremely long time before replying.)

19

Hi.
Unfortunately, your script didn’t help me.

Is there any solution?
Waiting for your answer.
Thanks.

20

Hi. I still have the same problem. i stuck on version 3.3.19. i have tried all the methods mentioned above but nothing help me.
is there any solution?