Update fail. Use Endless OS 3.3.19


#1

Please attach the eos-diagnostic log file for any Endless OS problems, and a screenshot or camera image of the error message itself.

To generate an eos-diagnostic file:

  1. Open the application called ‘Terminal’. You can search for it by typing into the search bar on the desktop.
  2. In the Terminal, type the command: eos-diagnostics
  3. The above command will create a file with the information of your system (example: eos-diagnostic-160614_111731_UTC + 0100.txt); Send us this file so we can analyze it and seek a possible solution

#2

Something that would help us a lot to understand the problem would be this:

  1. Open the application called ‘Terminal’
  2. In this application run the command:

eos-diagnostics

  1. The above command will create a file with the information of your system (example: eos-diagnostic-160614_111731_UTC + 0100.txt); Send us this file so we can analyze and see a possible solution

#3

eos-diagnostic-190224_083029_UTC 0200.txt (322,6 КБ)


#4

eos-diagnostic-190305_222341_UTC 0200.txt (347,4 КБ)

Hi. I cant update endless os. Current version 3.3.19. When try to update, update fail.


#5
  1. Open the application called ‘Terminal’
  2. In this application run the command:
rm -f eos-fix-ostree-repo
wget https://raw.githubusercontent.com/endlessm/eos-meta/master/eos-tech-support/eos-fix-ostree-repo
chmod +x eos-fix-ostree-repo
sudo ./eos-fix-ostree-repo && flatpak update -y


#6

hi.
I have run the command but it didn’t work.


#7

Hello.
I still can’t update my os.


#8
  1. Open the application called ‘Terminal’
  2. In this application run the command:

sudo grub-editenv - create

  1. Restart your computer and try to update again

#9

I ran the command but nothing happened.
After reboot nothing happened too.


#10

@wjt @ramcq Could help?


#11

here is screenshot when i try to run the command


#12

You have a Flatpak package installed from the gnome remote, but you don’t have the gnome remote configured. I think this is a bug in an OS script which switches various packages from the gnome remote to flathub.

===================
= Flatpak remotes =
===================
eos-apps     Endless Applications    https://ostree.endlessm.com/ostree/eos-apps  -             1        system 
eos-runtimes Endless OS and Runtimes https://ostree.endlessm.com/ostree/eos-amd64 -             1        system 
eos-sdk      Endless Runtime and SDK https://ostree.endlessm.com/ostree/eos-sdk   -             1        system 
flathub      Flathub                 https://dl.flathub.org/repo/                 -             1        system

====================
= Flatpak runtimes =
====================
...
org.gnome.Platform/x86_64/3.28                        gnome        919a927d133a  ?               1,3 ГБ     system 
...

Мар 05 22:23:18 endless eos-updater[908]: Fetch: failed to pull necessary new flatpaks for update: Remote "gnome" not found
Мар 05 22:23:18 endless eos-updater[908]: Changing to error state: org.gtk.GDBus.UnmappedGError.Quark._g_2dio_2derror_2dquark.Code1, 1, Remote "gnome" not found

Please run the following commands:

rm -f eos-update-flatpak-repos
wget https://raw.githubusercontent.com/endlessm/eos-boot-helper/135cc5c10a1731475aa8323b576bf6beec936789/eos-update-flatpak-repos
chmod +x eos-update-flatpak-repos
sudo ./eos-update-flatpak-repos

(This fetches and runs a new version of the buggy OS script, in which I’ve tried to fix your problem.) Then collect a new eos-diagnostics file, and post it here.

Finally, try updating your system again.


#13

eos-diagnostic-190313_204343_UTC 0200.txt (655,8 КБ)


#14

hi.
i have tried to update os again but the update fail again.

I have attached a new eos-diagnostic file in a previous message


#15

hi.
Is there any solution?


closed #16